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About the role
Key responsibilities & impact- Performing equipment installations, preventive maintenance, and repairs on customer sites.
- Troubleshooting and resolving technical issues remotely or onsite.
- Providing training and guidance to customers on product operation and best practices.
- Investigate and follow up on service complaints.
- Spare parts management for the field, the role should be responsible for spare parts inventory management following company’s process.
- Be responsible for improving data quality for both the installation base and service reports for the fields.
- Second-line supports for no-Essenz products for distributors service team.
- Promotion and renew service contract.
- Cross-function support and others requested by company as needed.
Requirements
What you’ll need- Minimum of 5 years of experience in field service engineering within the medical device industry.
- Strong knowledge of medical device systems, including hardware, software, and networking fundamentals.
- Excellent manual dexterity and hands-on technical skills with a practical approach to repairs.
- Proven ability to quickly diagnose and resolve complex technical issues under pressure.
- Strong interpersonal and communication skills, capable of explaining technical concepts clearly to customers and internal teams.
- Ability to work independently, prioritize tasks effectively, and manage multiple assignments.
- A demonstrated eagerness to learn and adapt to new technologies and product updates.
- Good command of English (both written and spoken) for documentation.
- Bachelor’s degree in biomedical engineering, Electronics, or a related field.
Benefits
Comp & perks- Health insurance
- Pension scheme
- Flexible working hours
- Professional development opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
field service engineeringmedical device systemshardwaresoftwarenetworking fundamentalspreventive maintenancetroubleshootingspare parts inventory managementdata quality improvementtechnical issue diagnosis
Soft Skills
manual dexterityhands-on technical skillsinterpersonal skillscommunication skillsability to work independentlytask prioritizationadaptabilityeagerness to learn
Certifications
Bachelor’s degree in biomedical engineeringBachelor’s degree in Electronics