Little Spoon

Manager, Strategic Analytics – Customer Engagement

Little Spoon

full-time

Posted on:

Location Type: Hybrid

Location: New York City • New York • United States

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Tech Stack

BigQueryCloudSQLTableau

About the role

  • Be the Strategic Partner: Act as the primary analytics partner for the Customer Engagement group, working across Lifecycle Marketing, Digital Product, and other teams to translate business questions into data-driven roadmaps.
  • Drive Retention & Engagement: Apply statistical modeling techniques, such as regression, to identify behavioral drivers of churn and surface actionable opportunities to improve customer lifetime value (LTV).
  • Own the Data Lifecycle: Manage and update dbt models to ensure our customer engagement data is clean, reliable, and ready for analysis.
  • Build Intuitive Dashboards: Build and maintain high-impact Omni dashboards that move beyond vanity metrics, providing teams with the data and insights they need to succeed.
  • Champion Experimentation: Lead the design, execution, measurement, and socialization of A/B tests aimed at increasing engagement and reducing churn.
  • Influence Strategy: Deliver clear, compelling 'so what' insights to leadership, ensuring that every strategic decision is backed by rigorous data and a deep understanding of our customers.

Requirements

  • 5-7+ years in data analytics, with a strong track record of business impact at DTC, eCommerce, or subscription-based business. Experience with website / digital product analytics and a history of successfully generating actionable insights from web and product event data
  • Expert-level SQL and experience managing data transformations within dbt.
  • Obsession with leveraging AI to move faster and smarter, and experience experimenting with and using AI tools (Claude, Devin, Pecan, etc.) to be a force multiplier for efficiency and insights.
  • Modern Data Stack Knowledge: Hands-on experience with BigQuery (or similar cloud data warehouses) and a passion for building scalable data models.
  • Visualization Expertise: Experience building intuitive, high-impact dashboards and explorations in Omni (or similar tools like Looker or Tableau).
  • Statistical Foundation: Strong grasp of statistical significance and extensive experience supporting rigorous A/B testing. Working knowledge of regression modeling, including how to control for confounding effects.
Benefits
  • 🥄 Equity
  • 🩵 Comprehensive Health Coverage
  • 💸 401(k) with Company Match
  • 🌴 Flexible PTO + Holidays
  • 👶 Paid Parental Leave
  • 📖 Learning & Development
  • 🍌 Little Spoon Perks
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analyticsstatistical modelingregressionSQLdbtA/B testingdata transformationsdata modelingstatistical significancedata visualization
Soft Skills
strategic partnershipcommunicationinfluencecollaborationproblem-solvingleadershipinsight generationcustomer understandingdata-driven decision makingcreativity