Customer Success Enablement Manager
Litify
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $72,000 per year
About the role
- Own and administer the Learning Management System (LMS), including platform configuration, structure, access, and ongoing optimization to align with Litify’s evolving product offerings
- Define and maintain the overall information architecture for all learning content, ensuring materials are easy to find, intuitive to navigate, and clearly aligned to customer and internal user needs
- Establish and enforce standards for content creation, naming conventions, versioning, and lifecycle management to maintain a clean, trusted system of record
- Develop, curate, and maintain high-quality learning content, including videos, written documentation, self-guided courses, certifications, and recorded sessions
- Coordinate across internal teams (CS, Product, Support, Sales, PS) to collect, consolidate, and archive training materials into a single, centralized source of truth
- Ensure all training content remains accurate, up-to-date, and aligned with product releases, and best practices
- Host and lead external-facing training sessions covering both foundational product functionality and newly released features
- Plan, organize, and facilitate the Litify “Full Disclosure” series in partnership with Customer Success Managers to drive deeper adoption and strategic alignment with our clients
- Host routine internal training sessions to support onboarding, role readiness, and ongoing enablement for new and existing employees
Requirements
- 2+ years of hands-on experience managing and maintaining a Learning Management System (LMS)
- 2+ years of experience working with Salesforce (strongly preferred)
- Strong facilitation and presentation skills, with experience leading live training for both internal teams and external customers
- Proven ability to create clear, engaging learning content across multiple formats (video, written, live, self-paced)
- Strong organizational and project management skills, with the ability to manage multiple training programs and content streams simultaneously
- Excellent communication and collaboration skills, with experience working across technical and non-technical teams
- Preference to experience with: Tovuti, Synap, Snagit, iorad, Camtasia
Benefits
- bonuses
- benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Learning Management System (LMS) managementcontent creationinformation architectureversioninglifecycle managementtraining content developmentfacilitationpresentation skillsproject management
Soft skills
organizational skillscommunication skillscollaboration skills