Program Manager

• Be the SME in Enterprise Legal Management product implementations at Litify
• Oversee and own end-to-end implementation projects to ensure project success and drive on-time delivery
• Collaborate with the Product team on roadmaps and release plans and align with strategic objectives and priorities and educating both the Litify internal teams and the 3rd party partners running implementations
• Evaluate project team performance on individual projects and work to ensure that implementation teams have the tools, processes, and training required to deliver high quality implementations
• Identify issues and risk and ensure mitigation plans are defined or escalate as needed
• Design, pilot, and roll out new processes, best practices, standards, and KPIs as needed to improve team efficiency and effectiveness while avoiding unnecessary duplication of/variation from standard processes
• Evaluate team agile development practices, identify opportunities for improvement, and execute a visible plan for their achievement
• Own day-to-day communications with partners on project performance and progress

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