Contact Center Administrator

Lithia

Contact Center Administrator at Lithia & Driveway processing activations and cancellations of service contracts. Collaborating with field stores and Support Services team members for customer service excellence.

Posted 7/29/2026full-timeMedford • Oregon • 🇺🇸 United StatesMid-LevelSenior💰 $19 - $29 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong organizational skills and attention to detail in processing service contracts, managing multiple priorities, and ensuring accurate data entry and reporting. Effective communication with customers and team members is essential for providing excellent customer service.

Highest-signal resume keywords

Attention To DetailOrganizational SkillsCustomer ServiceBasic Accounting KnowledgeExcel Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data EntryContract ProcessingReconciliationBillingContent Review

Soft Skills

Clear CommunicationTeam-Oriented AttitudePositive AttitudeAbility To Manage Multiple Priorities

Tools & Technologies

ExcelADPFabsoft

Industry Keywords

Service ContractsCustomer InquiriesBank StatementsInter-Company Billing

About the role

Key responsibilities & impact

Process activations and cancellations of service contracts and other agreements
Reconcile store bank statements
Process inter-company billing for field stores
Research customer inquiries regarding contract activations and cancellations
Review content and make appropriate corrections when necessary
Other duties and complete special projects, as assigned.

Requirements

What you’ll need

Strong eye for detail and a knack for keeping information accurate and organized
Ability to communicate clearly and professionally with customers and team members
Strong organizational skills and ability to manage multiple priorities
Basic accounting knowledge or a willingness to learn
Experience using Excel for data entry, tracking, and reporting; familiarity with ADP or Fabsoft is helpful but not required
Positive, team-oriented attitude and commitment to providing great customer service.

Benefits

Comp & perks

Competitive pay
Medical, Dental and Vision Plans
Paid Holidays
PTO: 80 hours front-loaded on day 1
Short and Long-Term Disability
Paid Life Insurance
401(k) Retirement Plan
Employee Stock Purchase Plan
Lithia Learning Center
Vehicle Purchase Discounts
Wellness Programs