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Customer Care Representative
LithiaCustomer Cares Representative ensuring customer satisfaction and administrative support between dealership teams and customers in Medford, OR. Strong communication and organizational skills required for this on-site role.
About the role
Key responsibilities & impact- Serve as the key liaison between customers and dealership teams to resolve concerns efficiently and professionally
- Follow up with customers within 48 hours to ensure clear communication, progress updates, and resolution pathways
- Track, trend, and document customer concerns using Salesforce to identify patterns and opportunities for improvement
- Partner with internal stakeholders, including legal counsel and dealership leadership, to support administrative documentation and resolution processes
- Develop and support continuous improvement initiatives by documenting observations and escalating recurring issues
Requirements
What you’ll need- 1 or more years of experience in a professional, customer-facing, or retail environment
- Strong proficiency in Microsoft Office (Outlook, Excel, Word, Teams)
- Exceptional attention to detail and strong organizational skills
- A strong sense of urgency and commitment to timely follow-through
- Excellent communication skills, both written and verbal
- Active listening skills with the ability to de-escalate and empathize
- Critical thinking skills with a solution-oriented mindset
- Strong time management and ability to manage multiple priorities
Benefits
Comp & perks- Competitive pay
- Medical, Dental and Vision Plans
- Paid Holidays & PTO
- Short and Long-Term Disability
- Paid Life Insurance
- 401(k) Retirement Plan
- Employee Stock Purchase Plan
- Lithia Learning Center
- Vehicle Purchase Discounts
- Wellness Programs
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
SalesforceMicrosoft OfficeExcelWordOutlookTeams
Soft Skills
attention to detailorganizational skillscommunication skillsactive listeningde-escalationempathycritical thinkingsolution-oriented mindsettime managementability to manage multiple priorities