Customer Satisfaction Representative

Lithia

Customer Satisfaction Representative enhancing customer satisfaction processes at Driveway, the digital retail arm of Lithia & Driveway, bridging tech and human touch in car ownership.

Posted 4/15/2026full-timeMedford • Oregon, Texas • 🇺🇸 United StatesMid-LevelSenior💰 $20 - $22 per hourWebsite

About the role

Key responsibilities & impact

Lead customer satisfaction improvement initiatives at assigned store(s).
Act as a liaison between the dealership and customers, ensuring their concerns are communicated and addressed.
Develop and implement continuous improvement plans to enhance customer satisfaction.
Follow up with customers within 48 hours to ensure their satisfaction.
Track and trend customer concerns and survey scores using the FreshDesk Omni Program.
Collaborate with the Reputation and Brand Team on reviews and social media sentiment.
Develop processes for handling Better Business Bureau reviews and coordinate with dealership staff for comprehensive resolutions.

Requirements

What you’ll need

Attention to detail and sense of urgency
Strong communication skills
Warranty Claims or Collections experience highly preferred
Basic computer skills
Team player with a positive attitude.

Benefits

Comp & perks

Competitive pay
Medical, Dental and Vision Plans
Paid Holidays & PTO
Short and Long-Term Disability
Paid Life Insurance
401(k) Retirement Plan
Employee Stock Purchase Plan
Lithia Learning Center
Vehicle Purchase Discounts
Wellness Programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer satisfaction improvementcontinuous improvement planstracking customer concernssurvey score analysiswarranty claimscollections

Soft Skills

attention to detailsense of urgencystrong communication skillsteam playerpositive attitude