Customer Support Specialist
Intus Care
Customer Service Representative – Call Center
Lithia & Driveway
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $20 - $21 per hour
Job Level
Mid-LevelSenior
About the role
- Handle inbound phone calls from customers in a Call Center environment while delivering quality service
- Prepare documents as needed to fulfill customer requests
- Educate and counsel customers on policy terms and cancellation process
- Maintain and ensure accurate, up-to-date customer account information
- Place outbound calls as needed
- Perform other duties as assigned
Requirements
- Bilingual in Spanish preferred
- Previous telephone customer service experience preferred
- Ability to perform accurate data input into a variety of software
- Ability to provide courteous, knowledgeable, and professional customer service both in person and on the telephone
- Strong attention to detail
- Sense of urgency
- Excellent communication
- PC skills including knowledge and use of MS Office (Excel, Word, Windows, etc.)
- High School graduate or equivalent, 18 years or older required
- Must be drug free (drug free workplace)
Benefits
- Competitive pay
- Medical, Dental, and Vision Plans
- Paid Holidays & PTO
- Short and Long-Term Disability
- Paid Life Insurance
- 401(k) Retirement Plan
- Employee Stock Purchase Plan
- Lithia Learning Center
- Vehicle Purchase Discounts
- Wellness Programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data inputcustomer service
Soft skills
attention to detailsense of urgencyexcellent communicationcourteousknowledgeableprofessional
Certifications
High School graduate or equivalent
