Customer Satisfaction Representative

Lithia & Driveway

Customer Satisfaction Representative enhancing customer experience while acting as a liaison between dealership and customers at Driveway. Focused on satisfaction improvement with strong communication skills required.

Posted 4/14/2026full-timeMedford • Oregon, Texas • 🇺🇸 United StatesMid-LevelSenior💰 $20 - $22 per hourWebsite

About the role

Key responsibilities & impact

Lead customer satisfaction improvement initiatives at assigned store(s).
Act as a liaison between the dealership and customers, ensuring their concerns are communicated and addressed.
Develop and implement continuous improvement plans to enhance customer satisfaction.
Follow up with customers within 48 hours to ensure their satisfaction.
Track and trend customer concerns and survey scores using the FreshDesk Omni Program.
Collaborate with the Reputation and Brand Team on reviews and social media sentiment.
Develop processes for handling Better Business Bureau reviews and coordinate with dealership staff for comprehensive resolutions.

Requirements

What you’ll need

Attention to detail and sense of urgency.
Strong communication skills.
Warranty Claims or Collections experience highly preferred.
Basic computer skills.
Team player with a positive attitude.
High School graduate or equivalent, 18 years or older required.

Benefits

Comp & perks

Competitive pay
Medical, Dental and Vision Plans
Paid Holidays & PTO
Short and Long-Term Disability
Paid Life Insurance
401(k) Retirement Plan
Employee Stock Purchase Plan
Lithia Learning Center
Vehicle Purchase Discounts
Wellness Programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer satisfaction improvementcontinuous improvement planstracking customer concernssurvey score analysiswarranty claimscollections

Soft Skills

attention to detailsense of urgencystrong communication skillsteam playerpositive attitude