Reputation & Brand Specialist
Lithia & Driveway
full-time
Posted on:
Location Type: Remote
Location: United States
Visit company websiteExplore more
Salary
💰 $17 - $31 per hour
About the role
- Respond promptly to online reviews and messages across review sites and social platforms.
- Escalate significant negative reviews to appropriate teams for resolution.
- Identify themes in customer feedback and counsel clients on improvements.
- Create and manage monthly content calendars for dealership social media profiles.
- Post engaging, organic content while ensuring posts are timely and align with the brand voice.
- Prepare and distribute monthly reports summarizing performance metrics and insights.
- Collaborate with internal creative teams to design and publish visually appealing graphics.
- Monitor social media trends and identify opportunities for visibility.
Requirements
- Strong attention to detail and sense of urgency.
- Excellent active listening and critical thinking skills.
- Effective time management and ability to prioritize tasks.
- Bachelor’s degree preferred.
- Enjoys working in cross-functional teams and thrives in a collaborative environment.
- Familiarity with social media tools and reputation management platforms is a plus.
Benefits
- Competitive pay
- Medical, Dental and Vision Plans
- Paid Holidays & PTO
- Short and Long-Term Disability
- Paid Life Insurance
- 401(k) Retirement Plan
- Employee Stock Purchase Plan
- Lithia Learning Center
- Vehicle Purchase Discounts
- Wellness Programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
attention to detailsense of urgencyactive listeningcritical thinkingtime managementtask prioritizationcollaboration
Certifications
Bachelor’s degree