Lithia & Driveway

Call Center Representative – Accounts Receivable

Lithia & Driveway

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $17 - $24 per hour

About the role

  • Monitor customer accounts daily to identify aged receivables and contact customers for payment.
  • Keep detailed records and reporting on collection activity including updating systems and trackers.
  • Receive in-bound AR related calls.
  • Resolve billing issues.
  • Research and respond to inquiries from service and parts customers, Lithia stores and internal customers.

Requirements

  • High School graduate or equivalent, 18 years or older required.
  • Strong attention to detail and sense of urgency.
  • Excellent communication skills (both written and oral).
  • Active Listening – give full attention to the words and body language of others.
  • Critical Thinking – using logic and reasoning to identify strengths and weaknesses of solutions.
  • Time Management – ability to prioritize workload and manage time.
  • Previous customer service experience.
  • Experience with outbound calls or collections is valuable.
  • Tech savvy – you will be operating in a variety of systems.
Benefits
  • Competitive pay
  • Medical, Dental and Vision Plans
  • Paid Holidays & PTO
  • Short and Long-Term Disability
  • Paid Life Insurance
  • 401(k) Retirement Plan
  • Employee Stock Purchase Plan
  • Lithia Learning Center
  • Vehicle Purchase Discounts
  • Wellness Programs
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
attention to detailsense of urgencycommunication skillsactive listeningcritical thinkingtime managementcustomer service experience
Certifications
High School diploma or equivalent