Own the vision and roadmap for enterprise voice and unified communications platforms.
Lead the architecture, engineering, and operations of VoIP, SIP, UCaaS, and CCaaS solutions at scale.
Ensure reliable, secure, and high-performing communication services that support global operations.
Drive platform optimization, licensing strategy, and cost efficiency across vendors.
Build, mentor, and lead a high-performing team of voice engineers.
Establish best practices for monitoring, incident response, change management, and service delivery.
Partner closely with Information Security, PMO, application teams, and business leaders.
Communicate strategy, performance, and risk in a clear, executive-ready manner.
Play a key role in ensuring business continuity and a seamless employee experience.

Requirements

5+ years supporting enterprise voice or unified communications technologies
3+ years in a leadership or people management role
Proven experience leading and developing technical teams in an enterprise environment
Strong communication skills with the ability to engage technical teams and executive stakeholders
Hands-on experience with enterprise voice and unified communications technologies (VoIP, SIP, UCaaS, CCaaS)
Experience supporting scalable, secure, and highly available communications platforms
Familiarity with ITIL processes, change management, and SLA-driven operations
Experience managing vendors, licensing, and cost optimization
Ability to balance strategic planning with operational execution

Benefits

Competitive pay
Medical, Dental and Vision Plans
Paid Holidays & PTO
Short and Long-Term Disability
Paid Life Insurance
401(k) Retirement Plan
Employee Stock Purchase Plan
Lithia Learning Center
Vehicle Purchase Discounts
Wellness Programs

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

VoIPSIPUCaaSCCaaSplatform optimizationincident responsechange managementservice deliveryscalable communications platformscost optimization

Soft Skills

leadershipmentoringcommunicationstrategic planningoperational executionteam developmentstakeholder engagementbusiness continuityexecutive communicationperformance management