Support Technician – Contract

Lisinski Law Firm

Join the Lisinski Law Firm as a Contract RingCentral Support Technician. Provide specialized technical support for VoIP systems ensuring seamless communication across the organization.

Posted 5/15/2026contractRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

VoIP

About the role

Key responsibilities & impact

Provide Tier 2 support for RingCentral phone system issues, including desk phones, softphones, and mobile applications.
Perform user provisioning, phone number assignments, extension configuration, and call routing setup in RingCentral Admin Portal.
Troubleshoot audio quality issues, call forwarding problems, voicemail configuration, and integration issues.
Support desk phone deployments including Polycom, Yealink, and other RingCentral-compatible devices.
Configure auto-attendants, call queues, ring groups, and department extensions.
Assist with RingCentral integrations including Microsoft Teams, Salesforce, and other business applications.
Document RingCentral configurations, procedures, and troubleshooting steps in knowledge base.
Monitor system health, call quality reports, and user experience metrics.
Coordinate with RingCentral support for escalated technical issues and service incidents.
Train end users on RingCentral features and best practices.
Participate in after-hours maintenance windows and emergency support as needed.
Backup the primary VOIP administrator during absences and high-volume support periods.

Requirements

What you’ll need

Minimum 2-3 years of experience supporting VoIP phone systems, preferably RingCentral.
RingCentral certification or equivalent hands-on experience with RingCentral administration.
Associate's degree in Information Technology or related field, or equivalent work experience.
Experience in a professional services or legal environment is a plus.
Deep technical knowledge of RingCentral platform, admin portal, and endpoint configuration.
Understanding of VoIP protocols (SIP, RTP) and quality of service (QoS) concepts.
Experience with IP phone provisioning and troubleshooting (Polycom, Yealink, Cisco, etc.).
Familiarity with network troubleshooting for voice traffic (packet loss, latency, jitter).
Comfortable working in a ticketing system environment (HaloITSM experience preferred).

Benefits

Comp & perks

Competitive salary
Remote work options
Professional development opportunities
Flexible work arrangements
Health insurance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

VoIP supportRingCentral administrationuser provisioningcall routing setupaudio quality troubleshootingauto-attendant configurationcall queue setupendpoint configurationIP phone provisioningnetwork troubleshooting

Soft Skills

trainingdocumentationcoordinationproblem-solvingcommunication

Certifications

RingCentral certification