Client Help Desk Representative

Liquidity Services

Help Desk Representative supporting Liquidity Services’ B2B surplus-asset marketplaces. Resolving complex client, account, operational, and system issues across GovDeals, Bid4Assets, and Sierra.

Posted 8/24/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $18 - $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service and client support, with a strong ability to troubleshoot and resolve complex issues across multiple departments. Proficient in utilizing CRM systems and Microsoft Office applications to enhance operational processes and client experiences.

Highest-signal resume keywords

Customer Service ExperienceTroubleshooting SkillsCRM System ProficiencyCommunication SkillsOperational Support Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingIssue AnalysisOperational Process ImprovementAccount MaintenanceQuality AssuranceSaaS Platform SupportWeb-Based Application SupportDocumentation DevelopmentClient TrainingData Reporting

Soft Skills

Relationship ManagementProblem-SolvingOrganizational SkillsDetail-OrientedTime Management

Tools & Technologies

Microsoft OfficeCRM SystemsSupport Ticketing PlatformsVideo Communication ToolsOnline Chat Support

Certifications & Qualifications

Associate Degree in CommunicationsAssociate Degree in Business

Industry Keywords

Marketplace FunctionalityClient SupportAccount SupportOperational ReviewsRemote Work

About the role

Key responsibilities & impact

Provide telephone, email, and online chat support to clients and internal stakeholders
Respond to inquiries regarding marketplace functionality, account maintenance, listings, auctions, removals, reporting, and operational processes
Conduct client training and provide guidance on marketplace tools, best practices, and system functionality
Document client interactions accurately in the CRM system
Investigate, troubleshoot, and resolve complex client, account, marketplace, operational, and system issues
Analyze issues, identify root causes, and coordinate resolutions with Product, IT, Operations, Finance, Account Managers, and other departments
Monitor support requests and prioritize workloads based on urgency and business impact
Escalate unresolved issues and maintain stakeholder communication throughout resolution
Track recurring issues and recommend improvements to operational processes and client experiences
Process price adjustments, bid awards, credit reversals, pickup reversals, sales tax removals, and other account-related requests
Support account maintenance, account cleanup, reporting requests, audits, and operational reviews
Perform quality assurance activities to ensure marketplace accuracy and compliance
Support operations across GovDeals, Bid4Assets, Sierra, and other company platforms
Develop and maintain standard operating procedures, documentation, and knowledge resources
Participate in testing and validation for system enhancements and process improvements
Participate in special projects and other assigned duties
Provide no supervisory responsibilities

Requirements

What you’ll need

Associate degree in communications, business, or a related field required; an equivalent combination of education and experience may be considered
Minimum of four (4) years of customer service, client support, account support, help desk, or operational support experience required
Preferred experience supporting web-based applications, SaaS platforms, online marketplaces, or technology-enabled services
Experience troubleshooting operational, account, and system-related issues in a customer-facing environment preferred
Demonstrated ability to manage complex client issues and work effectively across multiple departments
Strong customer service and relationship management skills
Excellent troubleshooting and problem-solving abilities
Ability to analyze issues, identify root causes, and recommend effective solutions
Strong verbal and written communication skills
Ability to manage multiple priorities in a fast-paced environment
Detail-oriented with strong organizational and follow-through skills
Ability to work independently and exercise sound judgment
Proficiency with Microsoft Office applications, CRM systems, and support ticketing platforms
Ability to learn and adapt to new technologies, systems, and processes
Reliable high-speed internet service and cellular phone coverage
Quiet, distraction-free work environment during business hours
Ability to work primarily from a remote home office and use standard office equipment
Ability to communicate effectively via video, phone, and electronic communication
Occasional travel availability, up to 10%

Benefits

Comp & perks

Annual discretionary bonus
Competitive wages
Healthcare (medical, dental, vision, prescription drugs, FSAs)
401(k) plan
Paid time off (PTO) and holidays
Paid parental leave
Life and disability insurance
Employee assistance program (EAP)
Professional development and tuition assistance
Remote, home-office work environment