Customer Support Enablement Manager
Apollo.io
ApolloSFDC
Customer Service Representative
Liquid Death
full-time
Posted on:
Location Type: Remote
Location: Remote • California • 🇺🇸 United States
Visit company websiteSalary
💰 $25 - $27 per hour
Job Level
Mid-LevelSenior
Tech Stack
ERP
About the role
- Provide dedicated support to our DSD West Region clients
- Act as the single point of contact with customers and internal teams
- Troubleshoot timing of supply, management of discontinued products, new innovation
- Anticipate availability of product and pick up
- Maintain clear, professional, and concise communication with Amazon representatives and internal stakeholders
- Proactively identify and resolve potential issues
- Meet or exceed performance metrics, including response time, resolution rate, and customer satisfaction scores
Requirements
- A minimum of 4+ years of relatable Customer Service experience
- Proven experience in a customer service or client-facing role previously working in a similar e-commerce environment preferred
- Exceptional verbal and written communication skills
- Strong problem-solving and critical-thinking abilities
- Previous experience working with an ERP (Netsuite) preferred, to access supply chain data
- Experience using a CRM system and other customer support tools is a plus
- Ability to work in a fast-paced environment and manage multiple priorities
- High attention to detail and organizational skills
- Team-oriented mindset with a proactive approach to challenges
- Deep comfort working in a remote role as part of a remote team
- Must be willing to start at 9am PST scheduled start time Monday through Friday and be located in the pacific time zone
- Role may require overtime as needed to ensure customer coverage needs are always met
Benefits
- Blue Shield medical plans with HMO (CA Only), PPO, and HDHP options (including an HSA)
- FSA and Dependent Care FSA
- Guardian dental and vision coverage
- Life insurance, AD&D, and disability benefits
- Employee-paid options like accident, hospitalization, and critical illness coverage
- 100% matching of Empower Retirement contributions up to 4% after just three months
- Student Loan Retirement Match
- Wellness perks, including Headspace and ClassPass memberships
- Robust EAP
- Nationwide pet insurance
- 17 paid holidays
- Flex PTO
- Travel assistance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer serviceproblem-solvingcritical thinkingERPNetsuiteCRM systemsupply chain managementperformance metricsresponse timecustomer satisfaction
Soft skills
verbal communicationwritten communicationattention to detailorganizational skillsteam-orientedproactive approachability to manage multiple prioritiesadaptability in fast-paced environmentremote teamworkprofessional communication
