Senior Program Director, AI Data Services

Lion People Global

Senior Program Director leading complex customer programs for AI Data Services. Managing strategic delivery and communicating effectively with stakeholders in a fast-paced environment.

Posted 7/21/2026full-timeRemote • 🇮🇪 IrelandSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading complex customer programs, particularly in AI data and managed services, while effectively managing timelines, risks, and stakeholder communication. Proven ability to translate customer requirements into actionable plans and improve operational processes for enhanced delivery outcomes.

Highest-signal resume keywords

Senior Program Management ExperienceCustomer-Facing Delivery ProgramsRisk ManagementDocumentation and Process ImprovementCustomer Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Program ManagementWorkflow DevelopmentRisk MitigationDelivery MilestonesOperational ProcessesReporting TemplatesGovernance ManagementData AnnotationTranscriptionLocalization

Soft Skills

Stakeholder ManagementExecutive-Facing Presentation SkillsRelationship BuildingAdaptabilityCommunication

Industry Keywords

AI DataManaged ServicesBPOEnterprise ServicesTechnical ServicesSupply ChainQuality AssuranceSales SolutionsCustomer GrowthRetention

About the role

Key responsibilities & impact

Lead strategic customer programs from onboarding through launch, delivery, scale, and steady-state operations.
Own program plans, timelines, milestones, risks, dependencies, reporting, and customer communication.
Partner with Quality, Supply Chain, Solutions, Sales, and leadership to ensure programs are clearly scoped and successfully delivered.
Translate customer requirements into practical workflows, resource plans, delivery milestones, and operating models.
Manage customer governance, including regular status updates, business reviews, issue tracking, and escalation management.
Identify delivery risks early and drive mitigation plans across internal teams.
Improve program documentation, delivery playbooks, reporting templates, and operational processes.
Support complex AI data, multilingual, speech/audio, expert review, and managed services programs.
Help ensure delivery commitments are operationally feasible, commercially aligned, and clearly communicated.
Build strong relationships with customers and internal stakeholders.

Requirements

What you’ll need

Senior program management or program director experience in AI data, localization, data annotation, transcription, enterprise services, technical services, managed services, or BPO.
Experience managing complex customer-facing delivery programs.
Strong ability to manage timelines, risks, dependencies, stakeholders, and escalations.
Experience partnering with Operations, Quality, Supply Chain, Sales, Solutions, or technical teams.
Strong customer communication and executive-facing presentation skills.
Ability to bring structure to ambiguous or fast-changing programs.
Strong documentation, reporting, and process improvement skills.
Commercial awareness and understanding of how delivery execution impacts customer growth and retention.

Benefits

Comp & perks

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