Linx

Administrative Assistant II

Linx

full-time

Posted on:

Location Type: Hybrid

Location: São Paulo • Brazil

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About the role

  • Open and track tickets throughout their entire lifecycle, from creation to closure (submissions via email, WhatsApp, and phone).
  • Handle inbound and outbound phone support.
  • Update ticket statuses according to the product SLA.
  • Escalate and engage other departments to progress and resolve tickets.
  • Support the team with urgent requests.
  • Perform tests and validations required to close tickets.

Requirements

  • Strong verbal and written communication skills.
  • Experience in telephone support, both outbound and inbound.
  • Proficiency with Microsoft Office (Office Suite).
  • Ability to manage multiple tasks and priorities effectively.
  • Proactive attitude, problem-solving skills, and willingness to learn.
  • Enjoy working in a team and in a mission-critical environment.
  • Experience with ticketing and case-management tools, e.g., Salesforce.
  • Motivated to begin a career in IT, as we are a technology-focused company.
Benefits
  • 💻 Hybrid work schedule to help you balance routine, focus, and quality of life.
  • 🥗 Meal allowance and food voucher, because good energy starts with a good meal.
  • 🥳 Birthday day off to celebrate your way.
  • 📚 Education assistance and access to courses to keep growing.
  • 💰 PLR – Profit Sharing (Participation in Profits and Results), celebrating achievements together.
  • 🏖️ Enhanced vacation benefits with exclusive perks to help you make the most of your time off.
  • 👶 "Bebê #soulinx a Bordo" program, offering a range of support and perks for new parents during this important time.
  • 🐶 "Meu Pet Club" — benefits and perks for taking care of your pet.
  • 🎁 Wedding gift to celebrate major life events.
  • 🩺 Medical and dental insurance to support your overall health.
  • 💼 Life insurance for added peace of mind for you and your family.
  • 🧑‍⚕ "Acolhe 360" — a comprehensive employee support program with a multidisciplinary team.
  • 🏥 Conexa Saúde — our digital hospital with no cost-sharing, available any time.
  • 💊 Medication benefit with up to R$ 200 per month subsidy, in a fully digital process that integrates consultation, prescription, and purchase through Hospital Virtual Verde.
  • 💪 WellHub — partnerships with gym networks to help you care for body and mind.
  • ⭐ Allya — great discounts at thousands of establishments across Brazil.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
ticketing toolscase-management toolstelephone support
Soft Skills
verbal communicationwritten communicationproblem-solvingproactive attitudeteamworktask managementprioritization