Linx

Customer Success Analyst (Mid-level)

Linx

full-time

Posted on:

Location Type: Hybrid

Location: São Paulo • Brazil

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About the role

  • Customer service via WhatsApp with clear, assertive communication.
  • Conducting in-person and online meetings.
  • Monitoring client progress, aiming for growth and stability of integrations.
  • Weekly reporting of activities to leadership.
  • Communicating with internal teams such as RC, R&D and Finance.
  • Participating in results presentation meetings.
  • Mapping and offering complementary solutions that contribute to expansion targets.
  • Acting proactively, anticipating issues and identifying opportunities.

Requirements

  • Solid experience in customer service with a focus on up-selling and cross-selling.
  • Knowledge of marketplaces and e-commerce platforms.
  • Sales-oriented (commercial) profile.
  • Proactive, organized, and with strong self-management skills.
  • Basic knowledge of integrations.
Benefits
  • 💻 Hybrid work schedule, helping you balance routine, focus and quality of life.
  • 🥗 Meal and food vouchers (Meal Voucher and Food Voucher), because good energy starts with a good meal.
  • 🥳 Birthday day off to celebrate your way.
  • 📚 Tuition assistance and access to courses for continuous development.
  • 💰 PLR – Profit Sharing (Participation in Profits and Results), celebrating achievements together.
  • 🏖️ Vacation benefits and exclusive perks to help you make the most of your time off.
  • 👶 Baby #soulinx On Board, offering care and perks for new parents.
  • 🐶 My Pet Club, because your pet is part of the family, with benefits to care for your companion.
  • 🎁 Wedding gift to celebrate major moments in your life.
  • 🩺 Medical and dental coverage to take care of your health end-to-end.
  • 💼 Life insurance for added peace of mind for you and your family.
  • 🧑‍⚕ Acolhe 360, a comprehensive employee support program with a multidisciplinary team.
  • 🏥 Conexa Saúde, our digital hospital with no copays, available 24/7.
  • 💊 Medication benefit with up to R$ 200 per month subsidy, through a 100% digital journey that integrates consultation, prescription and purchase via Hospital Virtual Verde.
  • 💪 WellHub, partnerships with gym networks so you can care for body and mind.
  • ⭐ Allya, offering major discounts at thousands of establishments across Brazil.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer serviceup-sellingcross-sellingintegrationse-commercemarketplaces
Soft Skills
clear communicationassertive communicationproactiveorganizedself-management