Customer Success Engineering Leader

Linx Security

Customer Success Engineering Leader at Linx Security managing a team and driving successful enterprise implementations. Focusing on customer renewal outcomes and partnerships with CS and Sales teams.

Posted 4/22/2026full-timeRemote • 🇺🇸 United StatesSeniorWebsite

Tech Stack

Tools & technologies

CloudCyber Security

About the role

Key responsibilities & impact

Manage, coach, and develop a team of Customer Success Engineers.
Drive successful implementations in complex enterprise environments.
Establish repeatable onboarding playbooks, success criteria, deployment checklists, and “time-to-value” targets.
Build and run a customer health and risk program and own renewal readiness.
Partner with Account teams to identify and execute expansion opportunities based on increased product depth and new use cases.
Lead high-severity escalations end-to-end and ensure fast, high-quality resolution while maintaining customer trust and executive alignment.
Influence roadmap with a strong point of view on enterprise readiness and representation of the voice of customers.
Create a structured voice-of-customer pipeline and influence roadmap with a strong point of view on enterprise readiness.

Requirements

What you’ll need

8+ years in customer-facing technical roles (CSE/TAM/SA/SE/PS/Support Engineering) in B2B SaaS, ideally in cybersecurity and/or identity.
2+ years of people leadership experience managing technical roles (hiring, coaching, development).
Strong technical depth across enterprise SaaS implementation patterns: APIs, troubleshooting, logs/telemetry, basic scripting/automation.
Domain familiarity in identity security and governance and enterprise deployments.
Proven ability to build repeatable processes and scale a post-sales technical function (playbooks, metrics, enablement, hiring).
Comfort operating at multiple altitudes: deep technical dives with practitioners and outcomes/ROI conversations with executives.
Demonstrated ownership mindset for renewals and retention: health signals, risk management, and value realization.
Ability to thrive in a fast-paced, evolving early-stage environment.
Strong understanding of IAM technologies (e.g., Okta, Ping, ForgeRock), protocols (e.g., SAML, OAuth, SCIM), and cloud platforms (SaaS, PaaS, IaaS).

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Linx Security Website LinkedIn All Job Openings 11 - 50 employees The Linx Identity Security platform enables identity, security, and IT ops teams to finally control the whole identity lifecycle. A radical departure from legacy identity security solutions, Linx untangles the complex, ever-evolving web of identity security. Integrating smoothly with your IAM stack, Linx pulls together all your organization’s identity data—organizing it neatly to reveal the hidden links between your employees, their digital identities, and the apps, software, platforms, and programs they have access to. Enabling you to continuously reduce your identity attack surface and swiftly close gaps in compliance. Customer Success Engineering Leader 🔥 3 minutes ago 🇺🇸 United States – Remote ⏰ Full Time 🟠 Senior 🧑‍🔧 Technical Customer Success Manager Apply Now Find Hiring Managers Customize resume for this job Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Manage, coach, and develop a team of Customer Success Engineers.
Drive successful implementations in complex enterprise environments.
Establish repeatable onboarding playbooks, success criteria, deployment checklists, and “time-to-value” targets.
Build and run a customer health and risk program and own renewal readiness.
Partner with Account teams to identify and execute expansion opportunities based on increased product depth and new use cases.
Lead high-severity escalations end-to-end and ensure fast, high-quality resolution while maintaining customer trust and executive alignment.
Influence roadmap with a strong point of view on enterprise readiness and representation of the voice of customers.
Create a structured voice-of-customer pipeline and influence roadmap with a strong point of view on enterprise readiness. 🎯 Requirements
8+ years in customer-facing technical roles (CSE/TAM/SA/SE/PS/Support Engineering) in B2B SaaS, ideally in cybersecurity and/or identity.
2+ years of people leadership experience managing technical roles (hiring, coaching, development).
Strong technical depth across enterprise SaaS implementation patterns: APIs, troubleshooting, logs/telemetry, basic scripting/automation.
Domain familiarity in identity security and governance and enterprise deployments.
Proven ability to build repeatable processes and scale a post-sales technical function (playbooks, metrics, enablement, hiring).
Comfort operating at multiple altitudes: deep technical dives with practitioners and outcomes/ROI conversations with executives.
Demonstrated ownership mindset for renewals and retention: health signals, risk management, and value realization.
Ability to thrive in a fast-paced, evolving early-stage environment.
Strong understanding of IAM technologies (e.g., Okta, Ping, ForgeRock), protocols (e.g., SAML, OAuth, SCIM), and cloud platforms (SaaS, PaaS, IaaS). Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Customer Success Engineer 🔥 16 hours ago DataRobot 501 - 1000 🤖 Artificial Intelligence 🏢 Enterprise ☁️ SaaS Website LinkedIn All Job Openings Customer Success Engineer at DataRobot enabling customers to maximize the value of AI applications while ensuring technical adoption and support. Collaborate with teams to drive usage and business outcomes. 🇺🇸 United States – Remote 💵 $125k - $180k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 🧑‍🔧 Technical Customer Success Manager 🦅 H1B Visa Sponsor AI & Digital Customer Success Engineer 🕒 Yesterday Halcyon 51 - 200 🔒 Cybersecurity ☁️ SaaS 🏢 Enterprise Website LinkedIn All Job Openings AI & Digital Customer Success Engineer focused on improving customer engagement through AI-driven programs. Collaborating cross-functionally to enhance digital strategies and product adoption. 🇺🇸 United States – Remote 💵 $140k - $160k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 🧑‍🔧 Technical Customer Success Manager 🦅 H1B Visa Sponsor Senior Customer Success Engineer 🕒 Yesterday ReversingLabs 201 - 500 🔒 Cybersecurity Website LinkedIn All Job Openings Senior Customer Success Engineer managing customer engagement and technical implementation for ReversingLabs cybersecurity solutions. Focusing on deployment, system health, and strategic alignment with customer goals. 🇺🇸 United States – Remote 💵 $169k - $179k / year 💰 $56M Series B on 2021-08 ⏰ Full Time 🟠 Senior 🧑‍🔧 Technical Customer Success Manager Technical Customer Success Manager – Integrations 🕒 5 days ago Agiloft 201 - 500 🏢 Enterprise ☁️ SaaS 🤖 Artificial Intelligence Website LinkedIn All Job Openings Technical Customer Success Manager enabling scalable integrations using Agiloft's platform. Driving customer adoption and improving integration stability across the customer lifecycle. 🇺🇸 United States – Remote 💰 $45M Private Equity Round on 2020-08 ⏰ Full Time 🟡 Mid-level 🟠 Senior 🧑‍🔧 Technical Customer Success Manager 🦅 H1B Visa Sponsor Senior Customer Success Engineer 🕒 5 days ago Axonius 501 - 1000 🔒 Cybersecurity ☁️ SaaS 🏢 Enterprise Website LinkedIn All Job Openings Senior Customer Success Engineer providing technical guidance to maximize customer value of Axonius platform. Ensuring successful engagement and adoption across diverse client environments. 🇺🇸 United States – Remote 💵 $170k - $192k / year 💰 $200M Series E on 2022-03 ⏰ Full Time 🟠 Senior 🧑‍🔧 Technical Customer Success Manager View More Technical Customer Success Manager Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

APIstroubleshootinglogstelemetryscriptingautomationenterprise SaaS implementationrenewalsrisk managementvalue realization

Soft Skills

coachingdevelopmentinfluencingownership mindsetcommunicationleadershipproblem-solvingadaptabilitycustomer trustexecutive alignment