Linx Security

Technical Support Engineer

Linx Security

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Job Level

Mid-LevelSenior

Tech Stack

Cyber SecuritySwift

About the role

  • Provide technical assistance and support to Enterprise customers by diagnosing issues, identifying root causes, and delivering effective, prioritized solutions.
  • Lead communication during internal incidents, service issues, and critical escalations, providing timely updates and collaborating with R&D and Product Management to drive swift resolution of complex issues.
  • Interface with customers via modern communication platforms (e.g., Zoom, Google Meet, and other digital channels) regarding system configurations, 3rd-party integrations, product functionality, software defects, and enhancements.
  • Contribute to the Linx Security knowledge base by creating, reviewing, editing, and publishing articles and internal/external training materials.
  • Collaborate with R&D and Product Management to deliver smooth product rollouts, ensuring documentation is complete and support teams are trained and ready.

Requirements

  • 3–4+ years of technical support experience within cybersecurity, SaaS, identity, or enterprise software environments
  • 2+ years troubleshooting software integrations, third-party relationships, API-driven workflows, and cross-system configurations
  • 2+ years analyzing logs, diagnostic data, and system behaviors to support escalations and root-cause identification
  • Strong understanding of IAM fundamentals, including identity lifecycle, authentication/authorization flows, and integration patterns (SSO, SCIM, OAuth/OIDC, directory sync, etc.)
  • Ability to support enterprise customers through modern communication channels (Zoom, Google Meet, Slack, etc.)
  • Experience collaborating with R&D and Product Management to investigate defects, clarify expected behavior, and validate solutions
  • Ability to deliver clear, structured communication during escalations or incident-related customer interactions
  • Strong documentation skills, including contributing to knowledge base articles, training materials, and internal process guides.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
technical supporttroubleshootingsoftware integrationsAPI-driven workflowslog analysisdiagnostic data analysisIAM fundamentalsauthentication flowsauthorization flowsintegration patterns
Soft skills
communicationcollaborationproblem-solvingdocumentationcustomer supportincident managementescalation managementtrainingclear communicationstructured communication