Client Services Specialist II

LINQ

Client Services Specialist II providing exceptional customer support at LINQ Services. Handling inquiries via email, chat, and phone, ensuring client satisfaction and loyalty.

Posted 7/28/2026full-timePittsburgh • Pennsylvania • 🇺🇸 United StatesJunior💰 $20 - $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong client support capabilities through effective communication, problem-solving, and ticket resolution. Proficient in managing multiple client interactions while maintaining a customer-centric approach.

Highest-signal resume keywords

Call Center ExperienceClient SupportTicket ResolutionMicrosoft Office SuiteMobile Device Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Ticket ResolutionClient SupportBasic Computer SkillsMicrosoft Office SuitePhone Migrations

Soft Skills

Excellent Communication SkillsInterpersonal SkillsProblem-Solving MindsetDetail-OrientedCustomer-Centric Attitude

Tools & Technologies

Online Support ToolsTeam Messaging Platforms

Industry Keywords

Key Performance IndicatorsRemote WorkCall Center

About the role

Key responsibilities & impact

Respond to client e-mail, chat and phone support requests such as questions, status checks, phone activations, phone orders, account suspensions, cancellations, and other concerns
Use multiple online systems and support tools to effectively resolve tickets
Resolve assigned tickets accurately and in a timely manner
Prioritize tickets based on urgency and severity, ensuring the most critical issues are addressed promptly
Collaborate with colleagues and escalate appropriate tickets to more advanced agents in a seamless manner when required for the best client experience
Meet or exceed Key Performance Indicators for the role such as number of tickets handled and response times
Complete client bulk action requests as they come in or when they are assigned out by a manager or lead
Maintain and stay current with a working knowledge of key processes and procedures of multiple vendor platforms
Monitor and assist in team messaging platforms to assist fellow agents with inquiries
Stay up to date with Technical and MDM (Mobile Device Management) training courses offered by LINQ
Have knowledge of and assist clients with phone migrations
Support as appropriate with escalated cases
Staff after hour support for on-call Holidays as needed

Requirements

What you’ll need

Minimum 1 year of prior call center experience
High school diploma, GED or equivalent
Reliable, private and secure remote internet with minimum speed requirements of 20Mbps Down/10Mbps Up
Dedicated private work location without significant background disruptions
Basic skills in use of personal computer and use of Microsoft Office suite (Word, Excel, Outlook)
Excellent verbal and written communication skills with a focus on active listening
Strong interpersonal skills, with the ability to build rapport and trust with clients
Problem-solving mindset and the capacity to handle challenging situations with diplomacy
Detail-oriented and highly organized, capable of managing multiple client interactions simultaneously
Customer-centric attitude with a genuine passion for providing top-notch service
Ability to work a flexible work schedule

Benefits

Comp & perks

Eligible for pre-approved overtime
Performance based incentives