linq

Senior Product Manager

linq

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Senior

Tech Stack

Ruby on Rails

About the role

  • Own the payments product, including the Worldpay for Platforms payfac-as-a-service integration and all district-facing payment functionality in LINQ Connect.
  • Be LINQ’s K–12 payments product expert, building deep knowledge of how districts receive, reconcile, and manage payments and translating it into decisions that reduce complexity and operational burden.
  • Assess product capabilities, backlog health, and district needs to set clear priorities, balancing near-term improvements with longer-term platform investments.
  • Act as the voice of the district through regular customer engagement to understand K–12 payment workflows, constraints, and outcomes.
  • Partner with payment operations to surface pain points and ensure product decisions enable efficient, scalable workflows; partner with training and enablement to drive internal readiness and district-facing support materials for adoption of new features.
  • Track the payments landscape and competitive environment to inform product decisions.
  • Partner with engineering, QA, design, support, implementation, and payment operations to ensure successful delivery.
  • Communicate priorities, decisions, risks, and progress to stakeholders clearly and consistently.

Requirements

  • 5+ years of Product Management experience on SaaS products.
  • Direct experience with payment infrastructure and payfac-as-a-service platforms.
  • Familiarity with API-based payfac integrations and risk controls (fraud prevention, chargebacks, and related controls).
  • Understanding of payment rails, interchange rates, and processing fees and how they impact product decisions; familiarity with payout flows, reconciliation, merchant onboarding, transaction management, and dispute resolution.
  • Familiarity with PCI compliance requirements and audits, and how they shape product design, data handling, and engineering decisions.
  • Strong client-facing experience, including regular customer engagement (advisory boards, user groups, webinars) to understand needs, challenges, and outcomes.
  • Demonstrated success managing complex product areas with multiple stakeholders and competing priorities.
  • Experience partnering with engineering teams to balance product goals with delivery realities.
  • Comfort operating with varying levels of structure and bringing clarity and focus to the team.
  • Strong written and verbal communication skills.
  • Strong ownership, accountability, and judgment.
Benefits
  • Flex Your Workspace: Work remote from one of our eligible states across the US, or if you’re near Austin three days in office a week!
  • Our 401(k) plan comes with a 4% employer match on total earnings (not just your base salary).
  • Whether it’s a company bonus or target sales commission, your hard work doesn’t go unnoticed.
  • Our flexible Open Paid Time Off Plan lets you take the time you need, when you need it.
  • Take the time you need to welcome your new addition – We’ve got you covered!
  • Enjoy a little extra downtime to relax and recharge with the ten paid holidays each year.
  • Feel good while doing good – 16 paid volunteer hours to support the causes that matter most to you. #LINQCares
  • Rock-solid medical, dental and vision coverage. Pick your vibe: a low deductible PPO and pair with an FSA or a HDHP with a sweet HSA – with contributions from LINQ. Dental perks that even cover braces for the kiddos.
  • Employer-paid Short-Term Disability, Long Term Disability, Basic Life, and AD&D insurance. Gym reimbursements and tons of extra savings on travel assistance, employee assistance, and even pet insurance options.
  • Got an amazing candidate in your network? Send them our way and earn a referral bonus when they join the team!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Product ManagementSaaSpayment infrastructurepayfac-as-a-serviceAPI-based integrationsrisk controlsPCI compliancetransaction managementdispute resolutionreconciliation
Soft Skills
client-facing experiencecustomer engagementstakeholder managementcommunication skillsownershipaccountabilityjudgmentclarityfocusprioritization