Call Center Representative

• Conduct effective training sessions for trainees
• Collaborate with co-trainers, managers, and other leaders
• Identify training needs and develop training plans based on business objectives and operational goals
• Evaluate the effectiveness of training materials and create an action plan for improvement
• Continuously review trainees' performance, provide coaching & feedback, and ensure adherence to quality standards
• Maintain training records and reports to track the progress of individual representatives and the overall effectiveness of training programs

Call Center Trainer

Call Center Agent

Sales Call Center Team Lead