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Tech Stack
Tools & technologiesCyber SecurityFirewallsServiceNow
About the role
Key responsibilities & impact- Acts as a liaison between the IT development group and business units for the design and implementation of new systems and improvement of existing systems
- Serves as the subject matter specialist and business partner between IT and business/end-user team(s)
- Translates business requirements into technical specifications to formulate technical solutions that conform to operational standards
- Conducts requirements gathering, user acceptance testing, and provides recommendations based on collected information
- Ensures the maintenance, development and enhancement of existing application systems meet the organizational business objectives and IT standards
- Remediates application system issues through appropriate troubleshooting, incident, change and problem management standards using ServiceNow
- Evaluates, develops and implements new application systems and develops technical requirements following standards for software development lifecycle
- Conducts business process analyses, needs assessments and preliminary cost/benefit analyses in an effort to align IT solutions with business initiatives
- Serves as the IT/Telecom Site Lead for assigned power generation facilities, owning field execution, coordination, issue escalation, and on-call support to ensure reliable operations and critical infrastructure uptime
- Conducts routine site walks and system assessments; proactively identifies risk and implements preventative and corrective actions to maintain system availability
- Installs, configures, and troubleshoots network and telecommunications systems (routers, switches, firewalls, fiber, wireless, and remote communications), leading field diagnostics and restoration efforts across industrial and remote environments
- Maintains accurate field documentation and asset tracking while ensuring compliance with safety, cybersecurity, and regulatory requirements
- Other duties as assigned
Requirements
What you’ll need- High school diploma or GED and a minimum twelve (12) years' IT experience, OR Associate's degree and a minimum eight (8) years' IT experience, OR Bachelor's degree in IT-related field and a minimum five (5) years' IT experience
- Meet field requirements, including maintaining a valid driver’s license, the ability to lift up to 50 pounds, and the capability to safely work at heights
- Demonstrates excellent organizational/interpersonal skills and safety as the utmost priority
- Proficiency in Microsoft Office Applications and PC skills
Benefits
Comp & perks- Competitive compensation
- Annual incentive program
- Hybrid work model - one work from home day each week for most office-based roles
- Flexible work schedule for most field-based roles
- 401(k) with company matching contribution and a fixed annual company contribution
- Comprehensive medical, dental, and vision benefits
- Generous company-paid life insurance and disability benefits
- A consumer-driven health plan option with the potential for a generous company contribution to a Health Savings Account
- Healthcare and Dependent Care Flexible Spending Accounts
- Paid time off, including floating and company holidays
- Employee stock purchase plan
- Robust employee learning and development
- High internal mobility (we promote from within)
- Parental leave (we provide up to 6 weeks for each parent)
- Fertility coverage and adoption benefits
- Domestic partner benefits
- Educational reimbursement
- Non-profit donation matching contributions and time off to volunteer
- Employee resource groups
- Employee assistance programs
- Technology to make our work more productive and collaborative
- Regular employee engagement surveys and feedback processes
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
requirements gatheringuser acceptance testingtroubleshootingincident managementchange managementproblem managementnetwork systems installationnetwork systems configurationtelecommunications systems troubleshootingbusiness process analysis
Soft Skills
organizational skillsinterpersonal skillscommunication skills