Provide in-house support for Yardi and other Financial Systems applications such as, Anaplan, Argus, Avid, Blackline, and Concur.
Respond promptly to user inquiries regarding software application issues via helpdesk tools.
Prioritize incoming requests and resolve technical issues related to software applications, including identifying trends & proposing process/technical approaches for resolution.
Ensure that all requests are resolved in alignment with company’s documented controls and change management procedures.
Provide training and guidance to users on how to effectively utilize software applications to maximize productivity.
Document and maintain records of user issues and resolutions in ticketing system.
Collaborate with internal platform teams and application vendor contacts to report bugs and suggest improvements to enhance application functionality and user experience.
Deliver expert-level support and advanced troubleshooting for Yardi modules and integrated systems.
Support system testing and quality assurance for new functionality, configurations, and upgrades coordinated by internal platform teams and external partners.

Requirements

Four-year college degree with a BA or BS in Accounting, Business, Finance, Computer Science, or equivalent is preferred.
Two-year degree is acceptable with relevant experience.
2+ years of experience working at a help desk or as a software support specialist.
1+ years of supporting Accounting, Commercial Lease Admin or Yardi International is a plus.
Strong analytical and problem-solving skills with the ability to think logically and critically.
Ability to apply new technologies and software applications and understand how systems interconnect to support business objectives.
Excellent communication and interpersonal skills with the ability to effectively interact with users of varying technical backgrounds.
Familiarity with financial systems software (Yardi, MRI, RealPage, Argus, etc.), productivity software (Teams, Microsoft Office), and helpdesk software (ServiceNow, FreshService, etc.).
Ability to diagnose and resolve data and reporting issues effectively.
Working knowledge of, or the ability to learn and support, Yardi SQL and YSR (basic to intermediate level).

Benefits

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Applicant Tracking System Keywords

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Hard Skills & Tools

YardiAnaplanArgusAvidBlacklineConcurYardi SQLYSRdata analysistroubleshooting

Soft Skills

analytical skillsproblem-solving skillscommunication skillsinterpersonal skillslogical thinkingcritical thinkingtrainingcollaborationuser supportprocess improvement