Intake & Engagement Specialist, Bilingual English/Spanish

Lingraphica

Intake specialist guiding caregivers, patients, and clinicians toward Lingraphica’s AAC devices and services. Managing pre-intake engagement, trials, documentation, and intake goals remotely.

Posted 8/20/2026full-timeRemote • New Jersey • 🇺🇸 United StatesJuniorMid-Level💰 $54,500 - $60,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Augmentative and Alternative Communication (AAC) solutions, providing personalized recommendations and delivering exceptional customer experiences. Proficient in both English and Spanish, with strong communication skills and a background in customer service within the healthcare industry.

Highest-signal resume keywords

AAC ExperienceB2C or B2B Customer ServiceHubSpot ProficiencyCommunication Sciences and Disorders DegreeSales and Marketing Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

AAC RecommendationsCustomer EngagementCRM DocumentationInsurance VerificationData IntegrityConsultative Sales StrategiesProduct DemonstrationsProcess ImprovementTime ManagementMulti-tasking

Soft Skills

CompassionateEmpatheticCurious ThinkerPositive AttitudeProblem-solving

Tools & Technologies

Microsoft OfficeOnline Chat ToolsHubSpot

Industry Keywords

Healthcare IndustryDurable Medical EquipmentCommunication DisordersCustomer ExperienceHIPAA Compliance

About the role

Key responsibilities & impact

Serve as the primary point of contact for customers during the pre-intake stage
Educate caregivers, individuals with communication disorders, and clinicians on Lingraphica’s offerings
Guide prospects to products and offerings aligned with their communication needs
Maintain expert knowledge of devices, software, accessories, and product enhancements
Match product features and benefits to customers’ functional communication goals and clinical presentation
Translate clinical and product knowledge into personalized AAC recommendations
Conduct engagement conversations through inbound calls, outbound calls, email, Zoom, and online chat
Provide AAC device demonstrations via Zoom
Deliver a world-class customer experience
Adapt interactions beyond established scripts to meet unique customer needs
Contribute to weekly projected intake goals
Nurture leads and intake opportunities through consultative sales strategies and follow-up
Screen new customers for trial appropriateness
Explain the trial process and ensure customers understand next steps
Confirm accuracy of insurance, demographic, diagnosis, and other patient information
Follow up with SLPs, clients, and/or care partners to obtain missing information
Maintain accurate CRM documentation while ensuring HIPAA compliance and data integrity
Use HubSpot reports to monitor data trends and provide process and communication recommendations
Report weekly metrics supporting individual and team goals
Perform other duties as assigned

Requirements

What you’ll need

Bachelor's Degree in Communication Sciences and Disorders or a related field or equivalent combination of education & experience
Proficient in English and Spanish with strong written and verbal communication skills
2 years of B2C or B2B customer service experience
Proficiency with Microsoft Office and online chat tools
Ability to effectively engage customers by offering personalized solutions
Curious thinker with a desire to improve existing processes
Excellent communication skills (written, verbal and listening)
Compassionate / Empathetic
Able to deliver a positive customer experience
Excellent time management and multi-tasking skills
Ability to perform above expectations in a fast paced and dynamic environment
Ability to excel while working as a team and independently, with a positive attitude
Ability to problem-solve to remove or mitigate potential obstacles before and during the pre-trial process
Ability and willingness to travel within the U.S. (including airline travel) up to 2 times per year for in-person team and all-company meetings
AAC Experience, strongly preferred
Experience with HubSpot or other CRM platforms
Experience in sales and marketing, healthcare industry, or durable medical equipment

Benefits

Comp & perks

$3,000 bilingual differential
Comprehensive benefits package
Remote work from a home office
Travel by air up to 2 times per year within the US for in-person team meetings and an all-company meeting
Reasonable accommodations for individuals with disabilities
Inclusive and supportive workplace
Compensation transparency and open conversations about compensation