Benefits Reporting Specialist – Temporary

Lingraphica

Benefits Reporting Specialist helping Lingraphica customers navigate insurance and financial assistance for speech-generating devices. Reporting benefits data, maintaining HIPAA-compliant CRM records, and identifying trends to improve customer operations.

Posted 8/4/2026full-timeRemote • New Jersey • 🇺🇸 United StatesMid-LevelSenior💰 $50,000 - $55,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in communicating insurance benefits and financial options to patients while ensuring compliance with HIPAA standards. Proficient in analyzing customer feedback and trends to enhance the customer experience in a healthcare environment.

Highest-signal resume keywords

Customer Experience DeliveryInsurance KnowledgeEffective CommunicationCRM MaintenanceTrend Analysis

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

General Knowledge of MedicareGeneral Knowledge of MedicaidGeneral Knowledge of Commercial InsuranceTrend ReportingData Analysis

Soft Skills

Calm DemeanorFlexibilityPrioritizationProblem Solving

Tools & Technologies

HubSpotOffice 365Zoom

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

HIPAA CompliancePatient InteractionFinancial AssistanceOut-of-Pocket WaiversHealthcare Environment

About the role

Key responsibilities & impact

Communicate insurance benefits to patients, including trial requirements and financial considerations
Help patients and care partners understand insurance coverage, eligibility, and financial options
Collect Out-of-Pocket Waivers and communicate financial assistance outcomes
Follow up with patients, caregivers, and SLPs to confirm understanding and resolve questions
Identify customer needs and provide timely, meaningful solutions
Collaborate with cross-functional teams to improve processes and customer experience
Collect, analyze, and report Funding Team metrics to identify trends and improve efficiency
Maintain CRM accuracy, patient interaction records, benefits data, and documentation in compliance with company and HIPAA standards
Follow established departmental processes and procedures
Perform other duties and special projects as assigned

Requirements

What you’ll need

High School Diploma or GED, required
General knowledge of Medicare, Medicaid, and commercial insurance
Ability to deliver a superior customer experience
Effective communication via email, phone call, and text
Calm and professional demeanor when assisting customers
Ability to identify customer needs and provide timely, meaningful information
Ability to report trends and customer feedback and recommend or implement solutions
Strong communication skills with external customers and internal departments
Flexibility with workload, openness to change, and ability to prioritize tasks
Ability to adjust to the needs of people with disabilities
Associates Degree or equivalent combination of education and experience, preferred
Proficiency with HubSpot, Office 365, and Zoom, preferred
1 year of experience in a healthcare-related environment, preferred
Ability to operate a computer with or without reasonable accommodation
Secure internet access and a safe, productive home work environment
Authorization to work in the United States