Customer Service Specialist

Lingraphica

Customer Service Specialist providing world-class support for Lingraphica's communication devices. Collaborating cross-functionally to resolve inquiries and enhance customer service.

Posted 7/31/2026full-timeRemote • New Jersey • 🇺🇸 United StatesJuniorMid-Level💰 $50,000 - $55,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service capabilities with a focus on resolving Tier 1 issues and enhancing customer experience. Proficient in using CRM systems and communication tools to manage customer interactions effectively.

Highest-signal resume keywords

Customer Service ExperienceTier 1 SupportCRM ProficiencyFluent SpanishMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer ServiceTier 1 SupportCRM ManagementData ReportingIssue Resolution

Soft Skills

CollaborationCommunicationProactive Follow-UpProblem Solving

Tools & Technologies

Microsoft OfficeVOIPZoomHubSpot

Industry Keywords

Customer ExperienceInbound/Outbound CallsOnline ChatTicket SystemCross-Functional Collaboration

Tech Stack

Tools & technologies

VoIP

About the role

Key responsibilities & impact

Successfully work with prospects and existing customers by offering a world-class experience
Collaborate cross-functionally with teams across Lingraphica’s business units
Address non-product inquiries, resolve Tier 1 issues, triage and escalate customer concerns
Maintain knowledge of all product enhancements, website improvements, and marketing campaigns
Comfortably interact with customers through inbound/outbound calls, e-mail, and online chat
Monitor and report customer inquiry trends and recurring issues using CRM data
Effectively liaise with key functions such as Reimbursement, Funding & Benefits, and Product Support
Proactively follow up with customers to ensure concerns are resolved
Manage frontline activities using a ticket system

Requirements

What you’ll need

Bachelor’s Degree, preferred, or equivalent combination of education and experience
2 years Customer Service experience, required
Experience offering Tier 1 customer support, preferred
Proficiency with Microsoft Office, VOIP, Zoom, required
Experience with HubSpot or other CRM, preferred
Fluent proficiency in Spanish, preferred

Benefits

Comp & perks

Competitive base pay
$3,000 bilingual differential when applicable
Comprehensive benefits package
Commitment to fostering an inclusive and supportive workplace