Manager

• Manage our Business IT Service - including Saas Vendors, printing, laptops, IT support, office Wifi, Starters, Leavers, Backups, Office Room Booking, Office Key system and offline meeting room technology
• Provide direct line management to the IT Team, including hiring, training, performance review, and professional development.
• Where required, be hands-on in resolving IT tickets to ensure SLAs are met.
• Create and manage quarterly goals aligned with company OKRs for the IT Team area.
• Manage and oversee IT Projects (e.g. Improvement projects, software migration, security improvements, backup improvements etc.)
• Manage IT contracts and software procurement, ensuring that good value contracts/prices are agreed, contracts are renewed, and our spend forecast is kept up to date.
• Manage software user licences efficiently and proactively, ensuring that we get the best value from our suppliers.
• Ensure security controls and reliability controls meet business, customer and industry best practices.
• Stay current of the latest trends in IT and leverage new technologies to increase efficiency and innovation.
• Foster a positive environment, promoting a culture of continuous improvement
• Form strong relationships with stakeholders and the wider engineering team to ensure alignment and that the IT Team is exceeding expectations

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