Linear

Product Support Specialist, APAC

Linear

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇦🇺 Australia

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Job Level

Mid-LevelSenior

Tech Stack

JavaScriptSQL

About the role

  • Support customers in end-to-end engagement, including onboarding, account setup, debugging issues, feature and integration discovery
  • Drive Linear’s expansion into APAC as one of our first hires in-region
  • Investigate and resolve inbound customer issues reported through all communication channels, including email, in-app, Slack, Twitter, and Reddit
  • Partner with our engineering team to document and reproduce bugs
  • Surface trends and insights from customer feedback to the team at large to inform product choices
  • Lead select strategic projects to improve the support experience and partner with key local customers

Requirements

  • Passion about technology, quality, and Linear’s mission
  • Excellent communication and customer service skills and experience working with a technical or engineering user base. Ability to adapt your communication approach to non-technical users.
  • Experience troubleshooting technical issues, including APIs and integration setups. Ability to reproduce bugs with Linear and our integrations in various environments (different browsers, Windows, Mac, Mobile).
  • End-to-end ownership and autonomy in a mostly async, multi–time zone environment
  • Bilingual proficiency preferred; English and at least one major Asian language (e.g. Japanese, Korean)
  • Familiarity with SQL, Javascript, APIs, and GitHub is a plus. If you don’t have direct experience in these areas, curiosity to learn more is desirable as well. Please note that this is not a product engineering role.
Benefits
  • Interesting and challenging work
  • Work-life balance
  • Competitive salary and equity
  • Employee-friendly equity terms (extended exercise)
  • Paid lunch and coffee during workdays
  • Work remotely, no commuting to the office
  • Paid co-working space/desk at an office
  • Regular team events and offsites
  • 5 weeks of paid vacation
  • 4 months of paid parental leave

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
troubleshootingAPIsintegration setupsSQLJavascriptGitHubbug reproductioncustomer supportaccount setupdebugging
Soft skills
communication skillscustomer service skillsadaptabilityownershipautonomystrategic project leadershipinsight generationcollaborationproblem-solvingbilingual proficiency