Linear

Customer Success Manager

Linear

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

Visit company website
✨ AI Apply
Apply

Job Level

Mid-LevelSenior

About the role

  • Build and maintain strategic relationships with key stakeholders at Linear's largest customers, serving as their primary technical advisor and account partner
  • Become a product expert across Linear's core platform, integrations, and API; design and implement custom workflows that solve complex business problems and drive measurable outcomes
  • Lead onboarding, configuration, and ongoing enablement; architect solutions using Linear's features, automations, and integrations to optimize customer processes and expand adoption across teams
  • Act as the voice of the customer internally; translate customer needs into actionable product feedback, collaborate cross-functionally with product, engineering, and sales to influence roadmap priorities and resolve technical challenges

Requirements

  • 4+ years relevant work experience in a technical customer-facing role
  • SaaS and start up experience a must; comfortable working and adapting in a fast paced and flexible environment
  • Strong organizational and time management skills with the ability to handle multiple tasks and prioritize effectively
  • Excellent verbal and written communication skills with the ability to articulate complex concepts clearly and effectively
  • Previous experience working with product + engineering teams and/or developer tools is preferred
Benefits
  • Interesting and challenging work
  • Work-life balance
  • Competitive salary and equity
  • Employee-friendly equity terms (extended exercise)
  • Stipend to set up your home office
  • Paid lunch and coffee during workdays
  • Work remotely, no commuting to the office
  • Paid co-working space/desk at an office
  • Health, dental, and vision insurance (based on country requirements)
  • Regular team events and off-sites
  • 5 weeks of paid vacation
  • 4 months of paid parental leave (or more based on country requirements)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
APISaaScustom workflowsonboardingconfigurationsolution architectureautomationsintegrationstechnical advisory
Soft skills
organizational skillstime managementcommunication skillscollaborationprioritizationcustomer advocacy