Scaled Customer Success Manager
Linear
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
Tech Stack
SQL
About the role
- Own the success of a large portfolio of Linear customers using a digital -first approach
- Help customers get to value quickly through onboarding, materials, and proactive outreach
- Use product usage data, lifecycle signals, and basic analysis to identify adoption gaps, risk, and growth opportunities
- Run repeatable success programs across activation, adoption, and renewal readiness
- Pull and interpret data from internal tools (CS platform, CRM, product analytics) to inform outreach and prioritization
- Engage 1:1 with customers when needed and escalate thoughtfully to high-touch support
- Partner closely with Product, Support, and Sales to share customer feedback
- Continuously refine how we support customers by improving processes, tooling, and automation
Requirements
- 2–3+ years in a customer-facing role (Customer Success, Support, Solutions, Ops, or similar)
- Experience working in SaaS; startup or product-led environments preferred
- Comfortable working with data and technical tools to understand customer behavior
- Basic SQL skills or experience querying data (or a strong desire to learn)
- Familiarity with APIs, integrations, or automation tools is a plus
- Strong written communication skills — clear, concise, and thoughtful
- Highly motivated, organized, and excited to grow
- Curious about how great products scale and how customers adopt them
Benefits
- Interesting and challenging work
- An experienced team to learn from
- Work life balance
- Competitive salary and equity
- Employee-friendly equity terms (early exercise, extended exercise)
- Macbook Pro, 5K display and accessories
- Stipend to set up your home office
- Paid lunch and coffee during work days
- Work remotely, no commuting to the office
- Paid co-working space/desk at an office
- Health, dental and vision insurance
- Regular team events and offsites
- 5 weeks paid vacation
- 4 months paid parental leave
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SQLdata analysisproduct analyticscustomer onboardingcustomer engagementadoption programsrisk identificationgrowth opportunitiesautomation toolsAPIs
Soft skills
written communicationorganizationmotivationcuriositycustomer advocacyproactive outreachcollaborationproblem-solvingadaptabilityattention to detail