Product Manager – Pre and Post Experience

Lindblad Expeditions

Product Manager crafting unforgettable experiences for guests visiting remote locations. Designing pre- and post-voyage services to optimize guest experiences and drive revenue.

Posted 5/15/2026full-timeSeattle • Washington • 🇺🇸 United StatesMid-LevelSenior💰 $64,000 - $80,000 per yearWebsite

About the role

Key responsibilities & impact

Build, price, and execute pre- and post-voyage services, including multi-day land extensions.
Work with destination management companies (DMCs) to source, price, and contract services, negotiating favorable rates and ensure top performance.
Collaborate with Voyage Product Managers (VPMs) to ensure pre/post programs complement at-sea experiences and avoid overlap.
Identify and drive opportunities to increase passenger conversion on land-based add-ons.
Own all Pre & Post Experience guest survey scores and implement improvement plans as necessary.
Determine the need for internal air (commercial or charter) within programs and coordinate with the Procurement team to select and contract preferred air suppliers.
Identify programs needing included or additional hotel nights and hospitality rooms and collaborate with Procurement to select properties aligned with LEX standards.
Manage group airport transfers and on-the-ground transportation of all pre- and post-services.
Develop and maintain arrival/departure guidelines, working itineraries, and LEX rep handbooks.
Own pricing and profitability for all PPM services.
Travel as needed to scout new offerings, manage vendor relationships, and provide training.

Requirements

What you’ll need

Bachelor's degree in business, Hospitality, Tourism, or a related field.
Minimum of 3 years in travel program management, preferably in pre- and post-voyage services.
Proven experience in budgeting and financial management.
Experience in developing sales presentations and marketing strategies.
Strong negotiation skills and experience in vendor contracting.
Excellent organizational and project management abilities.
Effective written and verbal communication skills.
Strong time management skills with the ability to handle multiple tasks, set priorities, and meet deadlines.
Self-starter with the ability to self-motivate and work well in a team environment.
Familiarity with destination management companies (DMCs) and ground transportation logistics.
Understanding of guest service standards and operational excellence.
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and experience with project management software.

Benefits

Comp & perks

Travel benefits for employees and their family
Voyage of Discovery trips for employees to travel as guests
Health insurance including Medical, Dental, Vision
401(k) plan with employer match
Long-Term Disability, Life & AD&D Insurance
Flexible Spending Account (FSA) to be used for out-of-pocket medical and dependent care
Pre-Tax Commuter Benefit
7-8 Paid Holidays
2-3 Floating Holiday Options (pro-rated per start date)
Up to 15 days of vacation (pro-rated per anniversary year)
Parental Leave
Sick/personal days per city & state ordinance
Pet Insurance discount

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

budgetingfinancial managementsales presentationsmarketing strategiesvendor contractingproject managementground transportation logisticsguest service standardsoperational excellence

Soft Skills

negotiation skillsorganizational abilitiesproject management abilitieswritten communication skillsverbal communication skillstime management skillsself-motivationteamwork

Certifications

Bachelor's degree in businessBachelor's degree in HospitalityBachelor's degree in Tourism