Senior Service Processor, Claims Payment Services

Lincoln Financial

Senior claims payment processor calculating complex disability benefits for Lincoln Financial, an insurance and retirement services company. Maintaining claims records, payment tracking, financial controls, and claimant communications remotely.

Posted 8/18/2026full-timeRemote • Pennsylvania • 🇺🇸 United StatesSenior💰 $26 - $36 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in claims payment processing, financial data management, and adherence to compliance standards such as Sarbanes-Oxley and GAAP. Proficient in Microsoft Office Suite, particularly Excel, with strong organizational and communication skills to effectively collaborate in a team environment.

Highest-signal resume keywords

Claims Payment ProcessingFinancial Data ManagementMicrosoft Excel ProficiencySarbanes-Oxley ComplianceOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims DocumentationPayment Tracking SystemsMathematical ConceptsFinancial AccuracyContract Language Proficiency

Soft Skills

Effective CommunicationTeam CollaborationAttention to DetailMultitasking AbilityAdaptability

Tools & Technologies

Microsoft Office SuiteExcelWordPowerPointOutlook

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Financial ServicesPayroll ServicesService-Level AgreementsPerformance GuaranteesCorporate Compliance

About the role

Key responsibilities & impact

Establish complex claims payments in the system
Document claims accurately and comprehensively
Update and maintain payment tracking systems with key dates and outcomes
Partner with internal and external areas to achieve financial accuracy and stability for claimants
Communicate by email and phone with employers, claims specialists, and claimants to obtain financial data and other information
Gather and review information from claim case managers, claimants, vendors, and customer contacts
Work independently under established procedures and guidelines while meeting service-level agreements and performance guarantees
Make routine and non-routine decisions within established procedures and guidelines
Apply expanding role knowledge to increasingly complex situations
Establish follow-up tasks for claims examiners requiring payment adjustments or oversight
Identify and act on claims with potential benefit offsets based on other income sources
Adhere to Sarbanes-Oxley financial controls, corporate compliance, and GAAP

Requirements

What you’ll need

High School diploma or GED
2–3 years of progressive experience in a financial services environment, such as payroll services, directly aligned with the role's responsibilities
Effective verbal and written communication skills
Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook
Ability to work with others in a team environment
Excellent organizational skills and ability to prioritize, multitask, and maintain strict attention to detail
Ability to work in a fast-paced production environment and adapt as needed
High comfort level working in Excel documents and with mathematical concepts including addition, subtraction, multiplication, division, averages, and variances
Comfortable articulating and altering provisions and working with contract language

Benefits

Comp & perks

Clearly defined career tracks and job levels
Leadership development and virtual training opportunities
PTO/parental leave
Competitive 401K and employee benefits
Free financial counseling, health coaching and employee assistance program
Tuition assistance program
Work arrangements that work for you
Effective productivity/technology tools and training
Annual Incentive Program eligibility (discretionary)
Long-term incentives may be available
Sales incentives may be available
Standard benefits package
Equal opportunity and inclusive work environment