PMACS Processor

Lincoln Financial

PMACS Processor maintaining producer licensing profiles for Lincoln Financial, which provides insurance, annuities and retirement services. Ensuring accurate appointments, compliance and customer support in a remote operations role.

Posted 8/5/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $23 - $32 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in Client Customer Support and Operations, with a strong focus on delivering high-quality customer experiences while adhering to compliance guidelines. Capable of utilizing critical thinking and problem-solving skills to navigate complex situations and suggest process improvements.

Highest-signal resume keywords

Client Customer Support ExperienceMicrosoft Office Suite ProficiencyPMACS ExperienceOrganizational SkillsCritical Thinking

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Client Customer SupportOperations ExperienceProblem-SolvingProcess ImprovementAttention to Detail

Soft Skills

Excellent Communication SkillsAdaptabilityFlexibilityMultitasking

Tools & Technologies

PMACS SystemDatabasesSoftware Platforms

Certifications & Qualifications

High School DiplomaGEDAssociate Degree

Industry Keywords

Compliance GuidelinesProducer Solutions Operations

About the role

Key responsibilities & impact

Build producer profiles in the PMACS system, adding applicable license and appointment details so producers can sell Lincoln business
Work in a fast-paced, high-volume, production-driven environment while adhering to state and compliance guidelines
Assist internal and external customers using critical thinking and problem-solving skills
Research issues and concerns and suggest process improvements
Collaborate with internal partners to resolve issues and navigate complex situations
Deliver a high-quality customer experience

Requirements

What you’ll need

High School Diploma or GED, or minimum Associate degree in lieu of required experience
2–3 years of Client Customer Support and Operations experience aligned with the position responsibilities
Excellent written and verbal communication skills
Ability to maneuver through multiple systems, databases, platforms and software
Ability to adapt and remain flexible as business needs change
Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint and Outlook
Knowledge of Producer Solutions Operations and/or PMACS experience preferred
Ability to evaluate information and implications of a course of action or solution preferred
Excellent organizational skills, ability to prioritize workload and multitask while maintaining strict attention to detail preferred

Benefits

Comp & perks

Clearly defined career tracks and job levels
Leadership development and virtual training opportunities
PTO/parental leave
Competitive 401K and employee benefits
Free financial counseling, health coaching and employee assistance program
Tuition assistance program
Work arrangements that work for you
Effective productivity/technology tools and training
Annual Incentive Program eligibility, discretionary and performance-based
Other rewards may include long-term incentives and sales incentives
Lincoln’s standard benefits package