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Short Term Disability Claims Specialist
Lincoln FinancialShort Term Disability Claims Specialist conducting interviews and evaluating claims at Lincoln Financial. Collaborating with medical professionals and providing customer service for disability claims.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong communication and organizational skills while effectively managing claims and providing exceptional customer service. Proficient in financial calculations and familiar with disability and absence management processes.
Highest-signal resume keywords
Claims ManagementCustomer ServiceFinancial CalculationsWritten CommunicationOrganizational Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims ProcessingFinancial CalculationsDisability ManagementAbsence Management
Soft Skills
Verbal CommunicationOrganizationMulti-tasking
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
Short Term DisabilityMedical RecordsClaim Determinations
About the role
Key responsibilities & impact- Communicating with claimants, employers, and various medical professionals through phone and e-mail to gather information regarding the Short Term Disability claim.
- Collaborating with fellow case managers, nurse case managers, and consulting physicians to make appropriate and timely claim determinations.
- Reviewing complex medical records and leveraging a variety of tools and resources to understand appropriate approval durations and future action planning.
- Completing accurate financial calculations consistent with company and state guidelines.
- Providing exceptional customer service and proactively recognizing customer needs and areas of opportunity.
Requirements
What you’ll need- High School diploma or GED
- 1-2 years of experience in claims, leaves or customer service
- Strong written and verbal communication skills
- Excellent organization skills with the ability to multi-task
- Experience with disability and/or absence management (nice to have)
- Strong mathematical skills for payment calculations (nice to have)
Benefits
Comp & perks- PTO/parental leave
- Competitive 401K and employee benefits
- Free financial counseling
- Health coaching
- Employee assistance program
- Tuition assistance program
- Effective productivity/technology tools and training