Short Term Disability Claims Specialist

Lincoln Financial

Claims Specialist managing Short Term Disability claims at Lincoln Financial. Conducting interviews, reviewing medical records, and making claim determinations.

Posted 5/19/2026full-timeRemote • New York • 🇺🇸 United StatesJunior💰 $23 - $32 per hourWebsite

About the role

Key responsibilities & impact

Conduct initial and ongoing interviews with claimants
Obtain and review medical records
Make timely and ethical claim determinations
Communicate with claimants, employers, and various medical professionals
Collaborate with fellow case managers, nursing case managers, and consulting physicians
Review complex medical records and leverage tools and resources for decision making
Complete accurate financial calculations consistent with company and state guidelines
Provide exceptional customer service and proactively recognize customer needs

Requirements

What you’ll need

High School diploma or GED
1-2 years of experience in claims, leaves or customer service
Strong written and verbal communication skills
Excellent organization skills with the ability to multi-task
Ability to work with others in a fast-paced, team environment
Ability to quickly learn complex systems and product knowledge
Ability to navigate through multiple systems/databases/platforms/software
Ability to be adaptable/flexible as business needs change
Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Must have internet bandwidth of 12 Mbps (Preferred bandwidth is 25 Mbps)

Benefits

Comp & perks

PTO/parental leave
Competitive 401K and employee benefits
Free financial counseling
Health coaching
Employee assistance program
Tuition assistance program
Effective productivity/technology tools and training

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

claims processingfinancial calculationsmedical record reviewcustomer service

Soft Skills

written communicationverbal communicationorganizationmulti-taskingteam collaborationadaptabilityflexibility

Certifications

High School diplomaGED