Payroll Operations Manager

Lincoln Financial

Payroll Operations Manager managing Payroll Support and Ongoing Payroll teams from home. Leading process improvements and enhancing customer satisfaction in Retirement Plan Services.

Posted 4/29/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $72,900 - $131,600 per yearWebsite

About the role

Key responsibilities & impact

Lead your teams in an environment that is constantly changing due to reengineering efforts as well as strategic and organizational initiatives.
Establish and implement individual and team priorities, performance goals and objectives to ensure completion of responsibilities on the team.
Manage and evaluate performance and take appropriate action to meet and/or exceed performance standards.
Provide training and development opportunities for team members, including stretch assignments, and give open and honest feedback to aid in the development of talent.
Maintain collaborative relationships with key internal and external stakeholders.
Serve as a resource to team members and internal/external stakeholders on complex assignments/projects.
Review and resolve escalated issues and concerns.
Ensure that top talent is hired and retained while building organizational capability across your teams.
Identify and recommend process improvements that significantly reduce workloads and improve quality across the business.

Requirements

What you’ll need

4 Year/Bachelor's degree or equivalent work experience (4 years of experience in lieu of Bachelor's)
5+ Years of experience in Client Customer Support and Operations that directly aligns with the specific responsibilities for this position, including 2+ years of managerial, supervisory, and/or demonstrated leadership experience
Excellent organization skills with the ability to prioritize workload
Strong communication, negotiation, relationship building, strategic, & interpersonal skills
Demonstrates ability to successfully hire, retain, develop, and coach staff via a culture of real-time performance feedback
Strong continuous improvement mindset with the ability to create efficiencies

Benefits

Comp & perks

Clearly defined career tracks and job levels, along with associated behaviors for each of Lincoln's core values and leadership attributes
Leadership development and virtual training opportunities
PTO/parental leave
Competitive 401K and employee benefits
Free financial counseling, health coaching and employee assistance program
Tuition assistance program
Work arrangements that work for you
Effective productivity/technology tools and training

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

leadershipcommunicationnegotiationrelationship buildingstrategic thinkinginterpersonal skillsorganizational skillsperformance feedbackteam developmentprocess improvement

Certifications

Bachelor's degree