Ecommerce

• Advocate for the customer by identifying needs and recommending digital solutions that solve pain points
• Use customer-centric tools—such as journey maps, personas, and Voice of Customer feedback—to uncover challenges and inform decision-making
• Plan and support the implementation of digital solutions aligned with CX strategy and organizational priorities
• Partner with business stakeholders and IT to review complex initiatives and gather requirements
• Write epics and features that communicate vision and create stakeholder buy-in
• Prioritize active initiatives and collaborate with agile Product Owners to deliver iterative value
• Establish and monitor KPIs for digital initiatives; provide recommendations to improve performance and customer experience
• Stay current on CX and industry trends; integrate insights into future solutions
• Develop and present recommendations to address customer experience gaps and influence stakeholders
• Leverage Agile techniques to prototype experiences, validate customer feedback, and drive continuous improvement

Digital Experience Consultant

Head of Digital Experience and Technology

Senior Manager – Ecommerce Analytics

Ecommerce Coordinator, Shopify

eCommerce Intern

eCommerce and Digital Intern