Senior Service Representative, End User Operations
Lincoln Financial
full-time
Posted on:
Location Type: Office
Location: Radnor • Pennsylvania • 🇺🇸 United States
Visit company websiteJob Level
Senior
About the role
- Supports and promotes change management and/or departmental/enterprise initiatives
- Meets or exceeds departmental quality and service standards
- Works overtime as needed
- Works independently delivering on routine but progressively more non-routine work
- Makes routine and progressively more non-routine decisions independently
- Processes level 3 incidents and service requests
- Monitors their respective ticket queue and handles tickets to ensure incidents and service requests are addressed in a timely manner
- Provides coaching and training to less experienced team members
- Participates in projects as necessary
- Assists with automation scripting of programs and updates
Requirements
- High School diploma or GED or minimum Associate degree in lieu of required experience
- 3 - 5+ Years of experience in direct end user and software/hardware support, including Microsoft systems and support (Required)
- Excellent communication and interpersonal skills.
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
automation scriptingincident managementservice request processingMicrosoft systems support
Soft skills
communication skillsinterpersonal skillscoachingtraining
Certifications
High School diplomaGEDAssociate degree