Technical service calls answered, customer quotes provided, Salesforce cases resolved
Completes and maintains training necessary to provide useful and credible recommendations and quotations regarding Gas Equipment products and applications
Performs follow up with customers via phone and email through incoming technical services and sales related calls
Determines customer requirements for specific applications to be able to offer a competitive solution considering features, cost and product availability
Generates sales quotations and communicates directly with customers
Uses technical knowledge of products to answer common technical questions and provide troubleshooting support
Works effectively with Harris business systems including SAP and Salesforce
Collaborates with Customer Service / Technical Sales Support to facilitate order entry and product returns

Requirements

7-10+ years experience in a field related to gas pressure and flow control equipment, gas distribution equipment and/or gas torches used in cutting and fabrication
Associates (2-yr) degree in technical field
Experience reading electrical or mechanical schematics
Working knowledge of ERP as related to inventory, production and customer service
Working knowledge of Microsoft Outlook, Word, Excel and PowerPoint
Preferred Bachelor's (4-yr) degree in technical field.

Benefits

Health insurance
401(k) matching
Paid time off
Flexible work hours
Professional development opportunities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

gas pressure controlflow control equipmentgas distribution equipmentgas torchesreading electrical schematicsreading mechanical schematicstroubleshooting supportsales quotationstechnical recommendations

Soft Skills

customer servicecommunicationcollaborationproblem-solvingtechnical support

Certifications

Associates degreeBachelor's degree