Customer Service Representative
Lincoln Electric
full-time
Posted on:
Location Type: Office
Location: Michigan City • Missouri • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Answer status questions on a customer’s order over the phone and through email.
- Enter orders for machines and parts.
- Quote machine and parts over the phone and through email.
- Answer basic questions regarding machines and parts.
- Interact with production/shipping to assist with order status and any additional shipping needs.
- Assist with customer returns and credit issuing.
- Follow up with customers to ensure their needs are being met.
Requirements
- Self-motivated with excellent time management skills.
- Customer service oriented.
- Excellent communication skills – oral and written.
- Excellent computer aptitude – able to quickly learn how to use new software programs.
- Must have the ability to work in a high stress environment, operate as a team, and interact with other departments, while maintaining a calm attitude.
- Mechanical aptitude (compressor/generator/welder/engine starting experience preferred).
- Previous parts and machine sales experience highly desirable.
- Willingness to work overtime as emergency situations warrant.
- Must be a fun individual who enjoys working as a team and helping others.
Benefits
- Great Work Environment
- Pleasant, clean, well-lighted environment.
- Family-oriented.
- First-of-the-month Friday company-supplied lunches.
- Company Parties including Christmas Party, Santa for the Kids, Summer Family Picnic, and more.
- Local charity events.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
order entryquotingcustomer returnscredit issuingmechanical aptitudeparts salesmachine sales
Soft skills
self-motivatedtime managementcustomer servicecommunicationteamworkcalm under pressureinterdepartmental interactionwillingness to work overtimefun personality