CRM Specialist

LINC

Responsible for managing and optimizing Linc Worldwide's donor database. Ensuring accurate donor records, volunteer involvement, and event registrations to drive contributions.

Posted 6/23/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Responsible for managing and optimizing Linc Worldwide's donor database.
Bridge the gap between technology and fundraising, ensuring that donor records, volunteer involvement, and event registrations are accurate to build stronger relationships and drive more contributions.
Maintain, implement and evaluate the various features of our CRM to optimize use and promote expansion.
Understand and manage CRM software (Neon CRM).
Work closely with Finance, Donor Relations, Event Planning and Marketing team members to understand current use of CRM for donor information, donation collection and documentation, and marketing efforts.
Clean, organize, and segment constituent data with Donor Relations team.
Collaborate to customize automated, personalized communications (thank-you emails for donations, recurring gift reminders, and event follow-ups) and workflows.
Stay up-to-date with CRM product updates and webinar releases.
Make changes to processes and procedures within CRM to utilize new updates and features.
Train team members on updates and use of new features.
Ensure donation documentation complies with state and federal laws, including sending tax receipts for monetary and in-kind donations, focusing on fundraiser event donations and restricted/unrestricted fund documentation.
Monitor dashboards to track fundraising performance, evaluate campaign success, and pull lists for Donor Relations team and Director of Development.
Support Donor Relations and Marketing teams to implement their strategic plans related to CRM.
Provide guidance with capital campaign planning and implementation using CRM features.
Assist with CRM maintenance - troubleshoot glitches, submit 'help tickets' to NeonONE, train volunteers on CRM features, updates and use.

Requirements

What you’ll need

Excellent communication, multitasking, creative and analytical skills
Critical thinker and problem-solving skills
Excellent time-management skills, exceptional organizational and technical skills
Proven work experience in sales and management of CRM
Sense of ownership and pride in your performance and its impact on LINC’s success
Ability to learn new CRM system
Ability to handle confidential donor information
Subject to background check
Bachelor’s in Business or similar field
Proven work experience with CRM's, account management, and sales
Solid experience coordinating successful marketing campaigns.
Technology skills.
Past experience with email marketing, lead nurturing, marketing automation, and/or web analytics.

Benefits

Comp & perks

Minimal travel required.
Virtual.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

CRM managementdata cleaningdata segmentationemail marketinglead nurturingmarketing automationweb analyticsfundraising performance trackingcampaign evaluationdonation documentation

Soft Skills

communication skillsmultitaskingcreative skillsanalytical skillscritical thinkingproblem-solvingtime-managementorganizational skillsownershipconfidentiality