Customer Service Advisor
The Ardonagh Group
Job Level
Mid-LevelSenior
About the role
- Manage and monitor insurance claims and coordinate with insurance brokers on ongoing cases
- Assist in the management of lawsuits, including maintaining documentation, timelines, and coordination with legal counsel
- Oversee the legal process related to state licensing for new or potential acquisitions, ensuring timely submissions and renewals
- Liaise with state agencies to ensure full compliance with licensing requirements
- Prepare and write clear, concise summary reports and updates for ownership and executive leadership
- Maintain accurate records of legal matters, communications, and compliance documents
- Support other legal and administrative tasks as required
Requirements
- Proven experience as a Paralegal or Legal Assistant (healthcare or senior living sector a plus)
- Strong understanding of insurance claims and litigation processes
- Familiarity with state licensing requirements and acquisition-related legal documentation
- Excellent written and verbal communication skills
- Strong organizational and time management skills with attention to detail
- Ability to produce clear, professional summary reports for executive review
- Proficiency in Microsoft Office Suite and document management systems
- Experience with US insurance and state laws is desired
- Experience in employment law is a plus
- Preferred: Bachelor's degree or Paralegal certification
- Experience working in multi-state environments or with regulatory agencies
- Understanding of healthcare or senior living regulatory environments
- Must have reliable computer, noise-canceling headset, second monitor, stable internet and backup internet
- Must be able to work US Eastern Standard Time hours (9am to 6pm)
