Senior Analyst, In-Field Repair Quality

Lime

Senior Analyst improving in-field repair quality for Lime's Global Operations team. Collaborating across teams to develop metrics, dashboards, and process improvements in a hybrid role.

Posted 6/1/2026full-timeLondon • 🇬🇧 United KingdomSeniorWebsite

Tech Stack

Tools & technologies

SQLTableau

About the role

Key responsibilities & impact

Improve visibility into in-field repair quality: Define and maintain metrics to track repair performance, effectiveness, compliance, efficiency, and ROI — and build tooling to surface these insights in real time across operations
Build models and dashboards: Use SQL, Tableau, and spreadsheets to develop repair volume forecasting models, quality compliance dashboards, and performance reports for local operations teams — with robust logic, clearly defined assumptions, and intuitive interfaces
Monitor trends and diagnose performance gaps: Track repair efficiency and quality compliance over time, identify root causes behind variances or emerging trends, and recommend actionable solutions at both tactical and strategic levels
Turn operational complexity into structured clarity: Bridge Local Operations and Product/Tech by converting messy, real-world business needs into crisp specs, user stories, data requirements, and SOPs that teams can actually execute against
Formalize and improve operational processes: Map and document quality workflows, surface inefficiencies, and partner with Local Operations to define and roll out improved standard operating procedures
Collaborate with partner teams to improve efficiency: Provide insight and targeted analysis to troubleshoot issues or highlight opportunities. Partner with Operations leadership and local teams to land recommendations and drive action through to resolution
Drive continuous improvement in data analytics capabilities across global operations: Contribute to a culture of data-driven decision making and analytical excellence through peer collaboration, knowledge sharing, and support

Requirements

What you’ll need

Extremely strong proficiency in data analytics, including advanced SQL, spreadsheet modeling, and data visualization (e.g. Tableau or equivalent).
Bachelor's degree in Business, Mathematics, Engineering, Computer Science, or a related field, or equivalent industry experience
3+ years of experience in business analytics or operations analytics, with demonstrated ability to build reports and dashboards used by operational stakeholders
Experience translating business needs into functional data and reporting requirements, ideally working closely with a Product or Engineering team
Ability to structure and document operational processes, comfortable with ambiguity and working from first principles when standard frameworks don't exist
Curious mindset to spot trends in data, deep-dive root causes, and generate proposals for both tactical and strategic solutions
Clear verbal and written communicator, with strong collaboration and influencing skills across both field teams and technical stakeholders.

Benefits

Comp & perks

Occasional travel (~10%) to Lime warehouses or other locations for team meetings

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analyticsSQLspreadsheet modelingdata visualizationTableaureport buildingdashboard developmentperformance reportingquality complianceforecasting models

Soft Skills

collaborationcommunicationproblem-solvingcuriosityinfluencingdocumentationanalytical thinkingtactical solution generationstrategic solution generationadaptability

Certifications

Bachelor's degree in BusinessBachelor's degree in MathematicsBachelor's degree in EngineeringBachelor's degree in Computer Science