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About the role
Key responsibilities & impact- Recruit and onboard courier customers in the London market to drive pilot growth.
- Build and maintain strategic relationships with ghost kitchens and other local partners.
- Identify and evaluate promising locations for battery swap stations to support fleet efficiency.
- Support customers with day-to-day issues in-market and provide active moderation in community WhatsApp groups.
- Gather structured feedback from the pilot and translate it into clear product and business recommendations.
- Act as the ‘eyes and ears’ on the ground for customer sentiment, adoption barriers, and pain points.
- Own the local community health and customer success lifecycle within the London market.
Requirements
What you’ll need- Deeply involved and active within the delivery or courier community.
- Proven ability to build relationships with local business owners and partners.
- Analytical mindset capable of turning qualitative feedback into structured reports.
- Must be based in London and available for frequent local travel.
- Previous experience in local market operations or growth preferred.
- Familiarity with the London courier and food delivery landscape preferred.
- Experience with community management via digital channels (WhatsApp, etc.) preferred.
Benefits
Comp & perks- Lime is proud to be an Equal Opportunity Employer. We believe different perspectives help us grow and achieve more. That’s why we’re dedicated to building and developing a team that reflects a wider range of backgrounds, abilities, identities, and experiences. If you require a reasonable accommodation during the application or hiring process, please email recruiting-operations@li.me for assistance.
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Soft Skills
relationship buildinganalytical mindsetcommunity managementcustomer successproblem solving