Build Custom Tooling: Design and develop internal web applications that allow internal teams to access specific data sets and perform actions without requiring direct, elevated access to sensitive third party, and internal systems.
System Integration: Partner with the Data & Integrations team to architect and build connections between key business platforms, such as Snowflake, Zendesk, and Slack, to automate workflows and visualize trends for non-technical users.
Enhance Security: Champion a "least privilege" approach by building UIs that transform sensitive data into actionable insights, reducing the need for raw data access.
Drive Operational Efficiency: Collaborate with cross-functional teams, such as Customer Support, to identify manual pain points in their intake workflows and build custom tooling to close process gaps.
Operational Excellence: Participate in sprint planning and prioritization, ensuring high operational efficiency and team health while managing a backlog of feature requests.
Documentation: Develop and maintain comprehensive documentation for architecture, configurations, and runbooks.

Requirements

8+ years of hands-on software engineering experience with a focus on building internal tools or B2B applications.
Technical versatility with the ability to operate across the stack. You can spin up a simple, intuitive frontend and build the backend logic to support it.
Experience querying and integrating with data warehouses, specifically Snowflake, and building APIs to fetch and transform that data.
Strong systems thinking skills with the ability to take a high-level goal, like reducing manual ticket escalation, and breaking it down into technical tasks and sprints.
Experience with ServiceNow, Zendesk, or Jira APIs is highly desirable.
Understanding of role-based access control (RBAC) and design principles that protect sensitive data.
Experience operating in an agile sprint cycle environment.

Benefits

Comprehensive Health & Wellness: A choice of medical, dental, and vision plans. We also provide company-paid life and disability insurance and company-funded mental health benefits.
Financial & Retirement Planning: 401(k) plan with both pre-tax and Roth options, and access to a Health Savings Account (HSA) with a monthly company contribution.
Family & Fertility Support: Paid parental leave for birthing and non-birthing parents, plus fertility and family-forming benefits.
Paid Time Off: Unlimited vacation, paid leaves, and 10 company holidays.
Unique Lime Perks: Complimentary use of Lime vehicles in participating cities, a monthly phone allowance, dedicated learning and development days, and access to perks including One Medical, Wellhub, and Headspace.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

software engineeringinternal tools developmentB2B applicationsfrontend developmentbackend developmentdata queryingAPI developmentdata transformationagile methodologiessystem integration

Soft Skills

systems thinkingcollaborationoperational efficiencydocumentationproblem-solvingprioritizationcommunicationcross-functional teamworkprocess improvementtechnical task breakdown