Customer Advocacy Program Manager, Operations and Technology
Thomson Reuters
Tableau
Senior Business Systems Lead
Lime
full-time
Posted on:
Origin: • 🇬🇧 United Kingdom
Visit company websiteJob Level
Senior
Tech Stack
Tableau
About the role
- Develop scalable, user-friendly databases, dashboards, automations, and CRM functionality with Airtable and/or complementary platforms
- Integrate emerging AI tools (e.g., ChatGPT, NotebookLM, Gemini) alongside Google Suite, Tableau, Snowflake to create next-generation knowledge and reporting systems
- Translate complex business needs into intuitive solutions that drive adoption and deliver actionable insights
- Build analytics pipelines and reporting frameworks in collaboration with data science to surface actionable insights for senior leaders
- Deliver clear, strategic outputs to help cross-functional teams plan, measure impact, and identify opportunities
- Develop documentation, guides, and training to ensure adoption and long-term success
- Administer Airtable and other systems to ensure top performance, usability, and reliability
- Continuously refine architecture and workflows as organizational needs evolve and evaluate new technologies
- Leverage automation and AI to unlock efficiencies and scalability
- Drive complex cross-functional projects end-to-end from scoping requirements to delivery
- Partner with stakeholders across Policy, Public Affairs, Legal, and Operations to co-create solutions and build buy-in
- Collaborate with data science teams to build resources, tracking tools, and optimize integrations
- Lead change management strategies, gather user feedback, train and onboard users, and use data to refine processes and drive efficiency
Requirements
- 5+ years of experience designing, implementing, managing and optimizing Airtable or comparable CRMs, databases, and workflow systems (e.g., Smartsheet, Notion, Asana, Salesforce)
- Airtable Academy certifications (Admin and Builder) required
- Strong background in data analytics, reporting, and insight generation
- Skilled in database and CRM design, automation, and integrations
- Proven success in change management, training design, and adoption strategies
- Strategic systems thinker with ability to design for scale
- Strong relational data modeling and database design skills
- Excellent analytical skills—able to turn data into insights and insights into action
- Confident communicator with both technical and non-technical stakeholders
- Customer service mindset focused on solving problems and enabling others
- Experienced program leader with track record of guiding complex, multi-stakeholder initiatives
- Curious, innovative, and AI-literate (experience integrating tools like ChatGPT, NotebookLM, Gemini)
- Collaborative, self-motivated, and adept at driving alignment across global, remote teams
