Limble CMMS

Customer Success Specialist

Limble CMMS

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $55,000 - $65,000 per year

About the role

  • Consult with new and existing Limble CMMS customers to provide ad-hoc training, education, troubleshooting, and problem resolution
  • Bug reporting and tracking
  • Recommend best practice use case of Limble CMMS based on an understanding of the customer's business
  • Remain up to date on Limble CMMS product features and identify use cases to drive customers to best practice standards
  • Proactively escalate at-risk customers
  • Collaborate closely across departments to support the success of our customers
  • Coordinate product demos and refer prospective customers to the Sales team
  • Assist the Sales team with product knowledge
  • Create strong customer relationships by delivering world-class customer service
  • Maintain a highly organized and accurate task list, visible to the Success team and Management

Requirements

  • Passion for ensuring a positive customer experience via e-mail, chat, phone calls, and video calls
  • Experience working cross-functionally within a customer-facing organization to support a joint outcome
  • Demonstrated ability to communicate effectively via oral & written formats; Excel skills are a strong plus
  • Strong conflict resolution skills
  • Resourcefulness, creativity, and strategic thinking for troubleshooting problems
  • Ability to work in a high growth environment in which the requirements are not always well defined and priorities change frequently
  • Strong attention to detail
  • Availability to work 11:00pm - 8:00am CT (Sun-Thurs)
Benefits
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Applicant Tracking System Keywords

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Hard Skills & Tools
Limble CMMSbug reportingtroubleshootingExcel
Soft Skills
customer experiencecommunicationconflict resolutionresourcefulnesscreativitystrategic thinkingattention to detail