Business Operations

• Own targeted production projects and improvements across Contribution Margin, On Time Delivery, and Quality
• Stand up lightweight programs and cadences that scale
• Monitor and improve contribution margin, on-time delivery, and quality for priority accounts and workflows
• Run weekly production reviews with clear inputs, metrics, and follow-ups
• Document and train Production Team on new and improved tools and processes
• Change management to ensure adoption of new tools & processes
• Map current-state workflows, identify bottlenecks, and implement defect-prevention and zero-touch/zero-defect practices
• Lead Six Sigma–style problem solving, root cause analysis, and standard work creation
• Partner with BizOps and Production to operationalize agentic workflows
• Coordinate experiments, prompt iterations, and acceptance criteria into production-facing SOPs
• Convert ambiguous goals into defined projects with timelines, owners, and success criteria
• Drive cross-functional teams to achieve goals, communicating progress, risks, and decisions
• Establish proactive checks and automated controls; ensure corrective actions are verified and sustained
• Pull and analyze operational data using SQL and build lightweight dashboards or views
• Facilitate handoffs with Production, Talent Management, Revenue Operations, and BI

Business Operations Manager – Production

Business Operations Coordinator

Manager – Business Analysis, Business Systems Implementation

Software Engineer – Business Systems, Billing & Invoicing

Senior Director, Business Process, ERP – Transformation