Business Operations Manager – Production
Lilt
contract
Posted on:
Location Type: Remote
Location: Remote • 🇬🇧 United Kingdom
Visit company websiteSalary
💰 £30 - £40 per hour
Job Level
Mid-LevelSenior
Tech Stack
SQL
About the role
- Own targeted production projects and improvements across Contribution Margin, On Time Delivery, and Quality
- Stand up lightweight programs and cadences that scale
- Monitor and improve contribution margin, on-time delivery, and quality for priority accounts and workflows
- Run weekly production reviews with clear inputs, metrics, and follow-ups
- Document and train Production Team on new and improved tools and processes
- Change management to ensure adoption of new tools & processes
- Map current-state workflows, identify bottlenecks, and implement defect-prevention and zero-touch/zero-defect practices
- Lead Six Sigma–style problem solving, root cause analysis, and standard work creation
- Partner with BizOps and Production to operationalize agentic workflows
- Coordinate experiments, prompt iterations, and acceptance criteria into production-facing SOPs
- Convert ambiguous goals into defined projects with timelines, owners, and success criteria
- Drive cross-functional teams to achieve goals, communicating progress, risks, and decisions
- Establish proactive checks and automated controls; ensure corrective actions are verified and sustained
- Pull and analyze operational data using SQL and build lightweight dashboards or views
- Facilitate handoffs with Production, Talent Management, Revenue Operations, and BI
Requirements
- 5+ years in Translation Operations or Production within Language Services
- Hands-on familiarity with linguist workflows, Quality Assurance, and delivery at scale
- Demonstrated Six Sigma or continuous improvement expertise in a tech-forward environment
- Strong SQL and data fluency
- Project and program management in cross-functional settings with clear outcome tracking
Benefits
- Location: Remote
- Flexible fractional contractor (10–20 hours per week)
- Compensation: Hourly rate commensurate with experience
- Engagement: Contract, fractional
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SQLSix Sigmaroot cause analysisdefect preventionproject managementprogram managementdata analysisworkflow mappingquality assuranceproduction optimization
Soft skills
communicationleadershipproblem solvingcollaborationchange managementorganizational skillsanalytical thinkingadaptabilitytrainingcross-functional teamwork